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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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234 results found

  1. This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.

    44 votes

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  2. We need the ability to alarm kitchen staff when a new order ticket is printed. The kitchen staff cannot constantly stare at the order ticket printer. So many POS/Printers offer the ability or at least a plug-n-play peripheral to make sound, however Clover chose not to build the feature to send signal to printer to make sound. This feature should have been there from the start considering how helpful it is to ensure orders are started timely. Please Please Please make this happen for the thermal order ticket printer.

    9 votes

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  3. Flex device need rewards prompt before or after the payment. Flex on kiosk needs this function soon as possible

    3 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  4. There needs to be an option to do a partial refund for a specific transaction. It isn't always possible get the card number again to issue a partial refund.

    3 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  5. Ask for expiration date before CVV code when entering manually. Avoid going back and forth with credit card. When you put in information manually, you normally have the card number and expiration date on the front side, once that is entered you turn the card and put in the CVV code. I very often take the info over the phone and the customer is frustrated because he gives the expiry date first but we ask for the CVV, then we ask him for the date which he already gave and must give again.

    2 votes

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  6. Please include setting to print to the kitchen by category. Salad’s together fry’s together burgers together and so on. Two tickets per order 1 by category for the kitchen staff and the 2nd for servers to put it all together for guests

    3 votes

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  7. Online Ordering currently only notifies via email for Scheduled Orders, and Merchant would like to set it so ALL Online orders will send an email notification as just printing to the Clover Mini is not enough as their is no sound associated with the incoming Online order, Merchant either wants the ability to setup an email to notify this or to have the device to provide a sound that an online order has come through.

    3 votes

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  8. Merchants want to tap cards on all devices…. It is easier, faster and reduces wear and tear on their chip card reader. Merchants don’t want to buy a duo just so they can accept contactless transactions. We would also like to see a simple inexpensive Bluetooth ( or connected) card reader with contactless option that would pair with solo, duo or other devices in case the main card reader breaks

    6 votes

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  9. merchant is asking for the feature to be removed or placed at the end of a transaction where it makes a sound to say the payment was successful. States that it is causing confusion for his workers and customers, when t makes the sound, they think the payment is successful and the business is losing money as sometimes it does not go through.

    2 votes

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  10. contactless payment is a trend. Apple pay google pay Samsung pay..... I don't understand why Clover Station solo cannot accept any contactless payments. Even old fashion counter top credit card machine can accept NFC payments. Clover Station Solo cannot !??? Can Clover engineering make it happen? at least support P550 printer as optional !!! Please!

    3 votes

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  11. We run a brewpub with counter sales. When customers come up we ask if they are closing out their order or leaving their tab open. When starting an open tab we like to swipe their credit card and hand that back to the customer. The customer’s information is captured under the order so we have the customer's name. We currently have one Duo, one Flex, and one Solo POS device. I have called and spoken to technical but haven’t got any response to what I think should be a very simple programming modification or is there already an option and…

    1 vote

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  12. Duplicate payment screen needs to be removed!!

    We've had Clover machines for several years and during an update in the last couple of months, this DUPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen appeared. Customers and staff both get confused, it slows processing times and sometimes we lose money as someone hits the wrong part of the screen to wake up the terminal which hits the button to decline the transaction (hard to tell where it is when the screen is blank!) by which time, the customer is gone.

    I called Clover to have this removed and they advised that it was not…

    1 vote

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  13. We run a grocery store and scan more than 10 items for most orders. The scanned items are shown from top to bottom. When we surpass 10, it stays on the first 10 items and we are unsure if we scanned the most recent item or not. This leads to mistakes as we have to drag it up and sometimes click on it or delete/add more of same item by accident. It is very inconvenient and unintuitive. We need you guys to update this so it automatically pulls the most recent item scanned up, or have new scanned items come…

    2 votes

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  14. Merchant setup Inventory with Pictures and Description and now Merchant open another location he want to move same inventory with product description and pictures to other open location but right we are Only able to export and import inventory category, and other details but not product pictures and Description .It is very time consuming to add pictures of product and description for another location very pain full clover need to fix this issue and allow merchant to import and export product pictures and Description .

    1 vote

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  15. this would apply to all service companies, like plumbers, electricians and many more. It would be nice to have a service section that is not taxed and you could do a labor rate (hourly) or other time frame and when a user adds it to the invoice you could do it in increments i.e. 1.25 hrs , 2.1 hrs. This is something that I can do on quickbooks. I do like how your app works and I hope to see this in the near future. it would make my invoicing cleaner and less confusing for my customers. Thanks in advance…

    1 vote

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    0 comments  ·  Clover Go  ·  Admin →
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  16. When the internet goes down at a merchants location that has several Clover stations, it would be great if the stations could communicate with each other over their LAN connection. When my bars lose internet the customers can only order drinks at the same exact Clover station where they opened their tab. And they can only close out at that same station as well. I have a bar that has 10 Clover station solos and the customers order from different spots all the time.

    Or I have a restaurant where the server drops off the ticket at the table and…

    1 vote

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  17. Flex gen 3 goes into a thanks for visiting screen in which you have to tap to finish the transaction, can there be a setting to bypass this screen?

    2 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  18. employees have found out using test mode to accept cash payments a way of stealing the cash please remove from device.

    1 vote

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  19. often times merchants misplace their Clover Flex especially when there are multiple units that are handled. Then there are times when they are stolen.
    Clover ought to consider anti theft mechanism (loud audible alarm or temporary GPS that is activated once and then must be reset)
    call it "AFTER The Flex" Anti Flex-Theft Emergency Response
    Another consideration is to have a live voice response when the unit is detected as off pre-validated premises

    2 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  20. Bring Back the Skip & Print feature on a Clover DUO so that these devices can easily alternate between On screen and Paper Receipt tipping/signature.

    3 votes

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