239 results found
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Servers name on KDS order
add the servers name to the order sent to the KDS it only reflects on the printed receipts now.
2 votes -
disable onboard scanner
I have the external scanner hooked up to my clover mini. I need the ability to shut off the onboard scanner. It is an awkard customer experience to have the little scanner window pop up when there is an external scanner.
1 vote -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…1 vote -
kitchen display
I have a clover KDS (Kitchen Display), but its lacking several features.
When in an instore order is placed, there needs to be a chime/notification to notify the kitchen staff.
Should be an option to manually print orders instead of automatic.
When an order is prepared there should be a way to notify the main clover display that the order is ready.
There should be a timer at the top of the orders instead of the time
6 votes -
Interface update problem
The new interface on our flex 2 is nice and clean. But, with the new interface clients often push "done" and we have to go back through the menus to print our receipt.
The "done" button is too inviting. Would like "done" to not be highlighted and instead say "return to clerk" or something similar with highlighting. The done or print buttons should stay available.
Receipts are easy to retrieve but still additional work.1 vote -
Inventory Migration via Multi Dashboard
Would be good to have Inventory Migration via Multi Dashboard.
Sometimes exporting & importing the inventory file can take hours of work if there are duplicate items which cannot be imported. I have spend 10-15 hours on large inventory files exported from clover to try to get them to import into clover.
Seems like you should be able to migrate the inventory file if the 2 accounts are connected. Or have a tierII backend process for this.1 vote -
customer screen
I got problem with customer complain that when we select pay. the customer see only the amount of the items price + tips, but they don't see the taxes include. For example: the item about is $9 + taxes $1. So total on my cashier screen is $10 but on the customer screen is only $9 with tips option. It's show total include taxes anywhere on the screen alt all. Is there anyway you can add it to the screen that would be better.
1 vote -
CLOVER KDS - Not Separating Items By Guest Like Regular Printer
Clover Kitchen Display System (KDS) - Groups similar items together. However, for customers who are using CLOVER DINING SOFTWARE which costs more, the printer separates items by guest, irregardless of wether the items are identical. ALL WE ASK, is that the KDS be a reflection of the regular paper printer, where the orders are separated by guests. CUSTOMERS who order the KDS will more than likely, be the same customer that uses CLOVER DINING. Why would they not design the KDS to separate by CUSTOMER, when that's how Clover Dining Customers are used to operating. PLEASE HELP.
Example: Add option…
4 votes -
Flex paired with a Station/Station Duo-QSR
Being able to choose the station printer as an order printer when taking orders from a Flex via the QSR platform.
2 votes -
Multiple EINs
Situation: Owner has multiple EINs and needs a POS for transactions. For example, a POS is needed for an LLC and a non-profit by the same owner.
Problem: With Clover devices, it is not possible to switch from one EIN to another on a device. Owner much purchase new devices for each EIN. Needless to say, this can become very costly or cost prohibitive if several devices are needed.
Proposed Solution: Allow for multiple logins on devices and secure the devices by only accepting registered EINs
1 vote -
Orders only to be savable with pre authorized card on file.
I have many employees who save tabs without payment and this causes many issues. I would like there to be an option for us to only be able to save orders if there's a card on file for payment.
2 votes -
Feed Button on Printer
Add feed button to printer, its a standard feature of almost all receipt printers.
1 vote -
have a clear ordering process for failed power supplies
Please explain to clover support that just because they don't see a power supply listed as equipment, if the power supply fails on new equipment let them send out a new power supply or starter kit.
just had a solo and it's power supply fail. They sent a new solo but not power supply. Their response was they don't see power supply listed as equipment they can swap out. This is like who's on first..
1 vote -
two cash drawers, so high volume bars/restaurants can assign a drawer to a bartender.
Two cash drawers have a spot each on the Solo hub, so why can't the functionality be developed (we asked for this three years ago) so a bartender can get assigned to their own drawer for the business owner to avoid theft and employee finger pointing. There are two spots ready for this development! We need this to close a $5M high volume location needing 30+ clover devices! 7 18 2023 JC.
1 vote -
Allow Epson TM-T20II Receipt Printer to be connected to Clover Mini C301 via USB
Please allow Epson TM-T20II Receipt Printer to be connected to Clover Mini C301 via USB, because the built-in receipt printer no longer prints legible receipts despite cleaning efforts of the thermal print head. We need this option ASAP since we are receiving customer complaints. Buying a new Clover Mini is not an option - the device works great otherwise! Receipt layout does not require any changes since the Epson printer has adjustable guides to fit our current paper rolls. Thank you.
2 votes -
Shorter Receipts
Customer payment receipts on the Flex 3 are way too long. Would like to see the option to have them shorter so we are not using so much paper
1 vote -
Disable tender type by device
Customers have figured out that they can back out of a card transaction and select cash so are stealing product when they hand back the device and server believes the order is paid. Therefore, we'd like to be able to disable tender types (specifically cash) from the device.
1 vote -
Default Keys for Search Bar on Register App
There should be an option to select default keypad view on the search bar of the Register App. The default now is to show the large keyboard when search bar is selected. There should be an option to show only number keyboard so items can be searched with numbers only (e.g. PLU, or UPC).
1 vote -
Additional Weight Scale Support
Clover System Currently only supports one weight scale (CAS SW-RS). This weight scale is bulky sits on the countertop and has max weight limit of 20lb. It is long overdue that Clover System developer add support for other weight scales.
Here are some examples:
1. Zebra MP7000 scanner scale
2. CAS LP-1000N
3. Datalogic Magellan 9300i/9400i Barcode ScannerI am sure there are more frustrated clover users like me due to lack of other scale support.
1 vote -
mark@claphamgrand.com
in Clover dining, the time on the ticket for drinks is when the order was placed, but when we come to take the food order, the time will be the same as the drink order time. are we able to have the the time the ticket was created for drink and then for food?
1 vote
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