Returns & Exchanges need to be updated & simplified. Customers should be allowed to exchange items for any item & price in inventory..
There needs to be a way to do an exchange of merchandise for items rather than those that are the same price as the items being returned. Currently if a customer wants to exchange an item they are only able to exchange that item for something of the same value. They should be allowed to exchange an item for anything in your inventory. Example: if a customer is bringing back an item for $50 and wants to exchange if for a $25 item and a $10 Item right now it does not give you that option. It only allows you to exchange it for items which are $50 and those $50 items are the only things which show up. So you have to do a return, issue a credit (we don't give cash back) And then ring up the purchase separately. It should be one simple transaction. Also, it should allow for items with discounts to be returned & exchanged as well.