Change DUO programing so it autopopulates credit card info when swiping
We run a brewpub with counter sales. When customers come up we ask if they are closing out their order or leaving their tab open. When starting an open tab we like to swipe their credit card and hand that back to the customer. The customer’s information is captured under the order so we have the customer's name. We currently have one Duo, one Flex, and one Solo POS device. I have called and spoken to technical but haven’t got any response to what I think should be a very simple programming modification or is there already an option and no one seems to know? Here is my problem. With The Duo it doesn’t allow the customer's info to populate by simply swiping a card. It takes several steps to create that same info that should auto-populate. The Duo’s front-facing touchless pad is awesome. Just need to fix the Credit Card swiping to auto-populate the customer name. To try and fix that we ordered a Solo. The solo does auto populate customers info but you have to sign a receipt. We don’t want to have paper receipts to balance. The Flex does everything perfectly but the bigger screen is much easier to navigate a busy counter order service station. The Duo is awesome if we can get this simple programming modification. How can this happen?? I am willing to pay $ to make this happen and it would benefit all restaurants.