Customers Engagement (Customers, Feedback, Rewards, Promos)
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Customers App - Merge Customer Profiles
Merchant would like to add locker numbers to customers' profiles for tracking purposes and be able to merge customers together to stop duplicate profiles when different cards are used for payment
50 votes -
Text customer when online order is ready
Merchants have requested the ability to text the customer when an online order is ready for pick up.
21 votes -
Customers App: Alphabetize Customers' Names on Device
The merchant stated on the dashboard the customers are in alphabetical order. However, on the device they are not. Confirmed with our test device here that on the device the customers are not alphabetized. As a workaround, advised the customer to search for the customer she wanted. However, she stated she would like for it to be the same as the dashboard.
21 votes -
Assign Name\Customer name to table on floor layout
Currently you see the server\bartender name on the floor plan but would like to see the customer name that we currently put in the order notes. It currently show up on the top of the order\table page next to the Table number. This give the Sever/bartender to know what customer is at the table or chair without opening the order\table page. May create a test field to include a name that will display on the floor plan next to the number of customer at the table and above the name of the Sever/ Bartender name on the floor plan.
20 votes -
Customers App: Bar code scanner
Allowing the data fields in the customer app to accept input from a bar code scanner would help employees easily find a client if they have a customer card assigned to them.
15 votes -
Alphabetize Customers App by Last Name
Merchant would like to be able to see the Customers App customized by Last name, or to see an optional way to switch between alphabetizing by first or by last name.
13 votes -
Import Customers
Merchant has a over 1000 customers he needs to bring over from a different device and would like this enhancement for the clover.
13 votes -
Allow the Customer App to work with Clover Go transactions
Need to be able to enter customer information on a Clover Go order. Since it already creates a customer it should be able to put in their information.
11 votes -
Clover Rewards: Allow for a dollar amount off a SPECIFIC item, not just the total order
Clover rewards should allow for a dollar amount off a specific item. Currently I can only do a discount off the total cost of the transaction
10 votes -
Add Caller ID to customer app. When a call comes in the customer pops up in app.
When a call comes in from a known customer the customer app shows the customer and is ready to take an order.
9 votes -
Add “Discount” field
Would like to be able to record a discount percentage on a customer profile and have it automatically applied to any order referencing that customer profile record
8 votes -
merge customer info
Merchant would like to be able to assign an already transaction to a customer, or move from one customer to the next or merge 2 customer profiles in case there was a duplicate profile created
8 votes -
Clover Dining: Splitting Clover Rewards at a table
The merchant is using the Clover Dining App . The merchant is unable to split Clover Rewards points on the table to each customer. They can only reward the entire table when paying out the order. The merchant was able to use this functionally in the tables app. The merchant needs this to be added to the Dining app.
8 votes -
Please allow more functionality in the Customer App
Please, please, please add the features below asap...
-Allow merchants to merge duplicate customer profiles
-Allow merchants to export all of the sales data for individual customers (needed for frequent buyer programs etc.)
-Provide different options for sorting customer names
-The customer search function needs to retrieve any part of the customer's name. For example if the customer has two last names the search function only works if you search for the first one7 votes -
Custom field option in Customers App
A boutique wishes to send promo's based on the anniversary date of a customer. Currently, the only date field is birthdate.
7 votes -
Customer Order opened on Clover station and paid on Clover Go to populate in customer app
Would like the functionally for Clover Go version 2.5.3 for customer orders opened using the Clover Station under the Customers app to add order, and when paid using Clover Go, to reflect on the customers app as an order for that customer
7 votesThere is development ongoing for Clover Go to utilize the Customers app as do the other Clover Devices.
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Delivery Option and Customer Tracking
The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...
6 votes -
Merging/ Import Feature For Customer App
merchant will like the customer app to have the ability to import customers and merge existing customer information
6 votes -
Tiered discount and customers adding phone numbes on customre facing devicing
Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.
6 votes -
Pop-up notes
Allow the option to pop-up comments so when ordering they will show on screen. For example, if you entered a comment/note that customer is to get a 10% discount when ordering, it would pop up and you would have to dismiss it to erase the pop up.
6 votes
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