Customers Engagement (Customers, Feedback, Rewards, Promos)

  1. 1 vote

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  2. Management Permissions employees

    Management needs to have access to add/edit employees from their specific location. As a franchisor I need this feature so my franchisees don’t have access to each other’s store info/reporting. Please let me know if this feature can be added to my account.

    1 vote

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  3. Option to merge customer profiles.

    It is extremely annoying to have 2 customer profiles after they have purchased items, and also set up a membership online

    1 vote

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  4. change automatic customer name retrieval from credit cards to optional

    there needs to be a way to turn off the automatic retrieval of customer names from credit cards. All it does is add useless information to the customer list and make using that feature impossible.

    1 vote

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  5. it would be helpful to be able to use a Barcode Scanner in the Customers app

    Other systems allow customers to use a barcode for an employee to search their profile in the system. It would be very helpful if the barcode scanner, (built in or USB) would be able to be an authorized input device within the Customers App.

    1 vote

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  6. Membership number field in Customer App

    Add a Membership Number field in the customer app

    1 vote

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  7. Remove customer rewards points when refund is issued

    When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.

    1 vote

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  8. Customer's birthdays grouped by each individual month to send out a text each month with birthday coupon.

    I would like to send my customers a birthday coupon for each month. So if there is a way to group just the birthdays for one month to send to only those customers that one month. Like January birthdays could be pulled up and send a mass text to just those customers with a Happy Birthday message and a coupon. Then month to month for the year. I do have my customers set up on the reward program so I do collect their birthday information each time they sign up. Thanks!!!

    1 vote

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  9. Customer's name show up on my side of the register once they put in their personal info for reward program.

    I am a retail store. Once customer has put in their info (phone number) for the reward program I would like for their first name to pop up on my side of the register. That way I can thank them by name after transaction is finished.

    1 vote

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  10. User should be able to "sort" or "filter" customer list

    When looking at the customer list on clover.com, I want to be able to sort alphabetically through my customers but there is no way to do this

    1 vote

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  11. Customers app notes should show up in Register when a tab opens with their name

    When a card is run with the same name as someone in the Customers app with notes, the note should appear in a popup in the Register. That way, for example, we can write "Always gets 10% off" or "Use house tab" or "Do not serve" and it will show up to more easily communicate with our staff.

    1 vote

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  12. Variable reward point values

    Allowing sellers to define the values of points would provide them with far more flexibility. For example, a bakery could award 3x points for specialty or custom items, 2x points for seasonal goods, and 1x points for everything else.

    1 vote

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  13. Only reward points for specific purchases/Exclude certain items from earning customer rewards

    Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.

    2 votes

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  14. Ability to zero out rewards with a button

    Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.

    1 vote

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  15. Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    It's a huge financial liability to not be able to expire points on a regular basis. I need an "easy button" to reset points to Zero for all our customers.

    I have been told by Clover Support to uninstall the app and reinstall it, but that did not work. All the customer data and points were in-tact.

    1 vote

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  16. Remove banners and promo in clover devices display.

    Remove banners and promo in clover devices display.

    3 votes

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  17. Larger window of time to send Promo notifications

    Currently Promo notifications are only able to sent between 11am-7pm EST and any promos sent before or after that time will be delayed until the next time window. Would like to increase the window of time for Promo notifications to be sent. Example 7am-11pm.

    1 vote

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  18. Rewards updated

    Wants to be able to limit modifiers on rewards program. So that customers can only add limited toppings modifiers.

    4 votes

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  19. Please allow more functionality in the Customer App

    Please, please, please add the features below asap...
    -Allow merchants to merge duplicate customer profiles
    -Allow merchants to export all of the sales data for individual customers (needed for frequent buyer programs etc.)
    -Provide different options for sorting customer names
    -The customer search function needs to retrieve any part of the customer's name. For example if the customer has two last names the search function only works if you search for the first one

    8 votes

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  20. Add a Import Customers from other POS. Have tons of Customers that we will have to manually move.

    Please add this feature, have hundreds of customers and it's a real pain to move them manually.

    3 votes

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Customers Engagement (Customers, Feedback, Rewards, Promos)

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Feedback and Knowledge Base