Customers Engagement (Customers, Feedback, Rewards, Promos)

  1. When open non-table order, first thing, Clover should ask for Order Type and then Customer info

    Currently, you open a new non-table order in Clover Dining or Register, users just need to select order type and pick menu items and save without the need of customer information. Employees will easily forget to enter customer data and we will have no idea whose order belongs to. So Customer info is a must have before enter any menu items!!! If employees do not enter customer info first, when they should not able to create any order!

    3 votes

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  2. Search phone number without dashes

    Phone numbers are added to customer file with dashes but would like to search without having to enter the dashes. Basically have a pattern search auto insert dashes .... example: 4127891234 and have it show as 412-789-1234 and search for number with dashes for match.

    3 votes

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  3. Transfer Rewards

    Have the ability to transfer customers and rewards from one account to another account or link the accounts.

    3 votes

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  4. Have a way to export spreadsheet for customer App customers

    Have a way to export spreadsheet for customer app customers including the price customers pay for items.

    3 votes

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  5. 3 votes

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  6. Promos: Free item Inventory Linking: make selecting individual items possible

    When creating a new promo in Promos app, make selecting individual items (not just categories) possible. Merchant can only select individual items in the Clover merchant dashboard

    3 votes

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  7. Summary view in Clover App of Businesses and Earned perks

    A summary view to see all the businesses that an app user has visited and the reward that has been earned/ offered.

    ie. if a user gets a notification about "$5 for a birthday bonus", they can go into the app and see where that bonus is, rather than go through each business to find out who offered them that bonus.

    Thank you

    3 votes

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  8. Only reward points for specific purchases/Exclude certain items from earning customer rewards

    Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.

    2 votes

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  9. Please create a VIP filter.

    Please create a VIP Filter!!

    2 votes

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  10. 2 votes

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  11. Syncing Rewards

    when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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  12. Add an app that pulls the information from a phone number when a customer is calling to the business

    Customer calle in > With the phone number the information is being retrieved from the Customers App and add the customer to the order.

    2 votes

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  13. Round up for Rewards only after $.51

    Merchant would like the Rewards to only round up after $.51. Currently it rounds up even if it's only $3.04.

    2 votes

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  14. Sync Customers profiles with clover and ECWID

    The merchant is using Ecwid and Clover and creating customer profiles on both ( which is creating duplicate customers). The merchant would like the option to combine or sync customers from ecwid and clover

    2 votes

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  15. 2 votes

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  16. Promos compatible with webstore

    Merchant would like the promos sent out to customers available to redeem in their online store.

    2 votes

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  17. 1 vote

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  18. Management Permissions employees

    Management needs to have access to add/edit employees from their specific location. As a franchisor I need this feature so my franchisees don’t have access to each other’s store info/reporting. Please let me know if this feature can be added to my account.

    1 vote

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  19. Option to merge customer profiles.

    It is extremely annoying to have 2 customer profiles after they have purchased items, and also set up a membership online

    1 vote

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  20. change automatic customer name retrieval from credit cards to optional

    there needs to be a way to turn off the automatic retrieval of customer names from credit cards. All it does is add useless information to the customer list and make using that feature impossible.

    1 vote

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Customers Engagement (Customers, Feedback, Rewards, Promos)

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