Customers Engagement (Customers, Feedback, Rewards, Promos)

  1. it would be helpful to be able to use a Barcode Scanner in the Customers app

    Other systems allow customers to use a barcode for an employee to search their profile in the system. It would be very helpful if the barcode scanner, (built in or USB) would be able to be an authorized input device within the Customers App.

    1 vote

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  2. Membership number field in Customer App

    Add a Membership Number field in the customer app

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  3. Remove customer rewards points when refund is issued

    When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.

    1 vote

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  4. Customer's birthdays grouped by each individual month to send out a text each month with birthday coupon.

    I would like to send my customers a birthday coupon for each month. So if there is a way to group just the birthdays for one month to send to only those customers that one month. Like January birthdays could be pulled up and send a mass text to just those customers with a Happy Birthday message and a coupon. Then month to month for the year. I do have my customers set up on the reward program so I do collect their birthday information each time they sign up. Thanks!!!

    1 vote

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  5. Customer's name show up on my side of the register once they put in their personal info for reward program.

    I am a retail store. Once customer has put in their info (phone number) for the reward program I would like for their first name to pop up on my side of the register. That way I can thank them by name after transaction is finished.

    1 vote

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  6. User should be able to "sort" or "filter" customer list

    When looking at the customer list on clover.com, I want to be able to sort alphabetically through my customers but there is no way to do this

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  7. Customers app notes should show up in Register when a tab opens with their name

    When a card is run with the same name as someone in the Customers app with notes, the note should appear in a popup in the Register. That way, for example, we can write "Always gets 10% off" or "Use house tab" or "Do not serve" and it will show up to more easily communicate with our staff.

    1 vote

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  8. Variable reward point values

    Allowing sellers to define the values of points would provide them with far more flexibility. For example, a bakery could award 3x points for specialty or custom items, 2x points for seasonal goods, and 1x points for everything else.

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  9. Ability to zero out rewards with a button

    Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.

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  10. Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    It's a huge financial liability to not be able to expire points on a regular basis. I need an "easy button" to reset points to Zero for all our customers.

    I have been told by Clover Support to uninstall the app and reinstall it, but that did not work. All the customer data and points were in-tact.

    1 vote

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  11. Larger window of time to send Promo notifications

    Currently Promo notifications are only able to sent between 11am-7pm EST and any promos sent before or after that time will be delayed until the next time window. Would like to increase the window of time for Promo notifications to be sent. Example 7am-11pm.

    1 vote

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  12. Notify Customer before processing Payments in offline

    First Notify Customers that clover is in offline mode before processing payments. This enables customers to resolve connectivity issues

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  13. Clover Customer App Ordering

    Clover Customer App tether to the Clover POS while on same network as the restaurant. Ability for customer to place an order at their table from their phone and show up at the bar or counter POS and show what table they are at. Then cash out on the App.

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  14. 1 vote

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  15. differentiate between applicable US help subjects vs help subjects applicable to other countries

    I was told that clover.com/help is the only resource available, but that information is only applicable to US users, and some features aren't available to other countries. There is no way to tell on this site what is applicable to the US and what isn't - please adjust for global usage.

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Customers Engagement (Customers, Feedback, Rewards, Promos)

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