141 results found
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Clover Go Customer info missing
Clover go needs to be able to input customer info: name, email, phone number, etc. This is super important for marketing and follow-up, and I can't believe you left this important function out.
2 votes -
Merchants would like the ability to search the customer app by using the Company name field
The merchant would like to be able to search his customers by First and last name and as well by company name. Right now the only search options are phone numbers, email, first & last name. But we are unable to search by company name.
2 votes -
cap on maximum dollar amount for discounts applied to a single invoice.
I am writing to request a feature addition to the discount app and the rewards app in the form of a cap on the maximum dollar amount that can be applied to a single invoice. It has been observed that our customers often redeem their rewards or discounts with a considerable purchase, say a large catering order. In such scenarios, allowing unlimited dollar redemption can lead to loss of revenue and subsequent financial burden on the business. Therefore, to mitigate such risks, it is essential to have a cap on the maximum dollar amount that can be discounted per invoice.
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1 vote -
willowtree.jasper@att.net
I would like to have the customer's name show up on my side of the screen (larger screen) not just on their screen when they sign into their reward account. I would like to be able to thank them by name at the end of the transaction. Since the customer's name shows up on the small screen (the small box that that sign in on) it should be easy to add it to my screen behind the counter. Thanks!!!
1 vote -
Customer Rewards on Clover Flex & Non- Tethered Devices
I would like the ability after adding a customer to an order through phone number, being able to access their rewards via "Select Customer" without having to use the mobile app. Same goes for non-tethered devices or clover flex. Not all customers like the mobile rewards app, and we have drive thru setup & some people find it easier to give us their phone number so we can enter in their rewards.
1 vote -
Annual passholder discount card
We have annual Pass holders that our previous POS system had the ability to scan their pass and give discounts on the items they purchased. Employees had a higher discount with there cards and it was different depending on if it was food or retail. It also allowed us to have a more secure system and stop employees from giving out the discount of their choosing as a pass had to be scanned which also recorded the guests name. Hoping you have such a thing or can implement it?
1 vote -
Bring back Rewards to all Cigar Shops
My shops have been singled out of the Rewards program without notice. Please bring back Rewards to all cigar shops. I have many customers that have thousands of points and I have no way of how to reward them. I don't have access now to how many points they have. My customers have found many other cigar shops still on the clover app yet my shops were pulled. Your marketing company needs to quit trying to social engineer adult behavior and get back to making great POS hardware and software.
1 voteWe are working through and working with our vendor to re-enable your shop and others for rewards functionality. This is a priority for us.
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Exclude modifiers from reward redemptions
Modifiers are considered upgrades, therefore they should not be included in the redemption of points/rewards. Especially if the perk is for a free item. A free item valued at $8 then becomes a free item valued at $12 or more due to multiple modifiers being added which hurts a small business.
1 vote -
Sort customer list by surname as an option.
I have a membership program for my business. It would be really helpful if the customer list could be sorted by Surname instead of by first name only.
1 vote -
More flexibility in customer communications
The Announcement functionality should allow many more characters and the ability to include graphics. We should be able to communicate to our customers however we choose.
2 votes -
Report showing any manual adjustments made to Rewards points
There needs to be a report that shows all manual adjustments made to Rewards points by employees. Currently if an employee manually adjusts a customer's Rewards points, there is no report or logs for the owner to see which employee adjusted those points or how much the points were adjusted by.
1 vote -
Option to make tiers annual instead of lifetime
The current system offers a reward when a customer becomes a regular and a VIP, and then, for the rest of their customer life...nothing. We should be able to make the tiers annual so that customers have an incentive to make 12 or 25 visits (or whatever it is changed to) every year, not just once.
1 vote -
Add employee permissions for Rewards
Would like customizable employee permissions to be added for the Rewards app in order to allow or restrict different employees roles to perform different functions in the Rewards app. For example, a permission should be added to restrict or allow the ability to manually adjust rewards points. Currently this feature is available to any employee who has access to the dashboard with no way to restrict employees from manually adjusting points.
1 vote -
Online clover giftcard purchase need to be on close out batch at the end of the day
closeout at the end of the day batch should have something like "giftcards sold online" how much its
2 votes -
Please allow more functionality in the Customer App
Please, please, please add the features below asap...
-Allow merchants to merge duplicate customer profiles
-Allow merchants to export all of the sales data for individual customers (needed for frequent buyer programs etc.)
-Provide different options for sorting customer names
-The customer search function needs to retrieve any part of the customer's name. For example if the customer has two last names the search function only works if you search for the first one13 votes -
Only reward points for specific purchases/Exclude certain items from earning customer rewards
Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.
5 votes -
Add Function: Export a customer template
The idea I had for this came up when I was updating inventory templates for different merchants/Vendors. Instead of having to manually update new customers, there could be a customer template in the same fashion that inventory exports are. This would allow management to upload multiple customers at once without the need for a transaction. I think this would be especially useful for companies that deal with large volumes of customers like school districts and other agencies.
1 vote -
Decrease the price on the gift cards. Gift cards don't cost $0.95 to print. You are already charging a fee to load the cards.
Gift card pricing
11 votes -
Customers
There needs to a place to enable customers to be divided by groups as well as being alphabetized.
1 vote -
Please add under the loyalty rewards: Give % off when they come in X amt of times. Not just in the Bonus section.
Please add under the loyalty rewards: Give % off when they come in X amt of times. Not just in the Bonus section. Right now you can only give a % off with X amount of points. I want to give them a reward based on times in only no points
1 vote
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