Customers Engagement (Customers, Feedback, Rewards, Promos)

  1. Notify Customer before processing Payments in offline

    First Notify Customers that clover is in offline mode before processing payments. This enables customers to resolve connectivity issues

    1 vote

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  2. Clover Customer App Ordering

    Clover Customer App tether to the Clover POS while on same network as the restaurant. Ability for customer to place an order at their table from their phone and show up at the bar or counter POS and show what table they are at. Then cash out on the App.

    1 vote

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  3. Text customer when online order is ready

    Merchants have requested the ability to text the customer when an online order is ready for pick up.

    21 votes

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  4. 1 vote

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  5. differentiate between applicable US help subjects vs help subjects applicable to other countries

    I was told that clover.com/help is the only resource available, but that information is only applicable to US users, and some features aren't available to other countries. There is no way to tell on this site what is applicable to the US and what isn't - please adjust for global usage.

    1 vote

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  6. Ability to export customer transactions

    Non-profit needs the ability to export each transaction by customer at the end of the year. If you add this feature, it will greatly expand Clover into non-profits.

    5 votes

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  7. We need the ability to have access to the Rewards Escalation team!

    We're having issues with rewards and having to wait 48 hours for the ESCALATION TEAM is unacceptable!!

    3 votes

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  8. Please create a VIP filter.

    Please create a VIP Filter!!

    2 votes

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  9. Delivery Option and Customer Tracking

    The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...

    6 votes

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  10. not duplicate the phone number

    I suggest that when a merchant is entering a phone number, to prevent duplicating the phone number in the system, or when entering a new customer with an existing phone number can be prevent it by the system as already exist.

    4 votes

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  11. when enter phone number to automatically add points or deduct points

    merchant would like when at the screen ask to get points when enter the phone number to automatically add points or deduct points instead of him having to select the customer

    3 votes

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  12. 2 votes

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  13. Syncing Rewards

    when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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  14. Custom field option in Customers App

    A boutique wishes to send promo's based on the anniversary date of a customer. Currently, the only date field is birthdate.

    7 votes

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  15. Add 'Repeat Order' option in Customers App

    I suggest you add a 'Repeat Order' button that allows us to recreate a previous order, this would work great for frequent customers.

    Please call me at 415-726-1550 if more info is needed.

    5 votes

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  16. Merging/ Import Feature For Customer App

    merchant will like the customer app to have the ability to import customers and merge existing customer information

    6 votes

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  17. Add an app that pulls the information from a phone number when a customer is calling to the business

    Customer calle in > With the phone number the information is being retrieved from the Customers App and add the customer to the order.

    2 votes

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  18. Tiered discount and customers adding phone numbes on customre facing devicing

    Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.

    6 votes

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  19. Add “Discount” field

    Would like to be able to record a discount percentage on a customer profile and have it automatically applied to any order referencing that customer profile record

    8 votes

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  20. Integrate Rewards

    Have the ability to integrate rewards with 3rd/partner apps

    4 votes

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Customers Engagement (Customers, Feedback, Rewards, Promos)

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Feedback and Knowledge Base