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  1. Restaurant Menu on Station should have Category and Sub-Category

    Restaurant menu should have category and subcategory. For example
    Category is Breakfast menu and Omeletsis a subcategory. Is helpful for restaurant with large menu and it help the waiter to easily find and prepare an order. Also if a Main Category is no longer offered i.e. Breakfast is only till 11:00 am it should not show the menu anymore. Many places if u buy breakfast after 11:00 then the price is different.

    183 votes

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    under review  ·  36 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Sub Modifiers

    When programming a menu for a full service restaurant. We need Sub Modifiers!!

    Lets say the Item is Spaghetti that comes with choice of soup or salad.

    Right now the modifier has to read: Every kind of soup and every kind of salad option.

    It would be nice if a modifier was able to be programed that said "soup" and then "salad".

    Then SUB modifiers would come up. IF Salad was selected all the salad dressings would be listed in the sub modifier. If soup was selected all of the soup options would come up in the sub modifier.

    79 votes

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    under review  ·  9 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Void Reason

    Would like to have an option to put reason for void when voiding transactions.

    66 votes

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    started  ·  6 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Delivery Integration

    An integration for Clover to print to kitchen, track orders, and report all delivery services including UberEats, GrubHub, Postmates, etc.

    By providing this integration and removing the need for multiple additional tablets, we save merchants time, money, and frustration with tracking that information and reporting end of day.

    64 votes

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    11 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Tip Pooling

    Clients are asking for Tip Pooling, not a 3rd party app. There are many different ways tips can be collected and paid out. We need more settings and control over who a tip is assigned to and reporting for end of shift tips reconciling.

    49 votes

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    14 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Cash Deposit Report

    The client does not pay out his employees tips in cash at the end of the day. Instead, he includes the tips are part of the servers paychecks to ensure proper tax report.

    The Cash Deposit reports assumes the client will payout the credit card in tips and therefore reduce the total cash deposit.

    For clients that do not pay out the tips in cash, this creates an accounting nightmare and leaves the individual stores open to errors (paying out tips when they should not) and fraud.

    An option for “Pay out tips in cash: Y N” and adjusting the…

    38 votes

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    planned  ·  0 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Customers App: Exporting Customer Transaction history

    Export function that includes all transaction details (service/product sold/provided) and total paid of each customer.

    Current export function only lists customer information.

    As of right now, merchants can go into the dashboard and go into each individual Customer and see transaction history--but exporting it does not include transaction history.

    35 votes

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    5 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Using Email or Text For Two Factor Authentication

    If two factor authentication is going to be required please provide the option to use text or an email. There are places that don't have cell service but do have internet. If something happens to my cell phone then I am not able to access my account! We use email to verify our account when working with customer service so please allow this alternative if two factor authentication is going to be required!!

    34 votes

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    7 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  9. FULL UPDATE to the Multi-Location Dashboard and Support

    The Multi-Location Dashboard is great, in theory. However, 3 BIG changes can drastically help franchises and enterprise level businesses. This would allow Clover to stay competitive in the market without merchants switching from Clover to higher end POS' to compensate for lack of options for franchises and enterprise level businesses.

    1. We NEED the ability to not only link, but to support and have full functionality of multiple locations for the Multi-Location Dashboard using ALL current service plans, including the older $29.95 Register plan and current Counter Service plans. Merchants should not have to downgrade from the current Counter Service plan…

    29 votes

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    6 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Service charge as gratuity for employees non taxable

    For orders with 6+ guests, service charge is applied as gratuity for their employees.

    ~edu that service charge Is included in the revenue.

    ~she wants service charge to NOT be included in the revenue since its gratuity for her employees

    26 votes

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    7 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Employees Reporting

    Merchant needs the system to pull up the NET AMOUNT of sales for
    an employee. The NET AMOUNT would be strictly the SALES amount and WOULD NOT INCLUDE TAXES. Especially for merchants who pay employees commission

    22 votes

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    5 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Tax Owed Reporting

    In Wisconsin most bars sell their drinks tax included. This means they don't collect sales tax from the customer but instead pay the tax based on their total sales at the end of the day. Our competitors have a report that tells the merchant how much taxes owed on the nontax drinks sales based on their default tax rate

    22 votes

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    2 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Service Charge should be applied to total BEFORE discounts

    Service Charge Percentage should be applied to total BEFORE discounts.

    ie. Situation: 18% auto gratuity for parties larger than 6 people

    Currently if a discount is applied to the order, the 18% service charge is calculated based on the DISCOUNTED TOTAL. It should be calculated on the TOTAL BEFORE DISCOUNT.

    21 votes

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    1 comment  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Require permission to un-claim and reassign tables.

    In the Tables app there should be a permission setting to restrict servers from un-claiming a table after it has been claimed. Currently, a server is able to un-claim a table and assign it to another server without the other server's knowledge. This is a huge concern for many full-service restaurants with server banking.

    20 votes

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    3 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Waiter Net Sales Reports

    Net sales reports for individual waiters - not gross, not with tax and tip.

    19 votes

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    planned  ·  2 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Gift Card App - Allow Tips

    People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.

    18 votes

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    2 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Multi-Site Payments Reporting

    For merchants who own or operate multiple locations, it would be nice to have the ability to see reporting for those locations on one dashboard. Love all of the reporting options today (Total payments, by item, by employee, taxes, etc.) but would like to have that information aggregated across all of my locations somewhere.

    18 votes

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    3 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Debit card refunds should go directly back to the card

    Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…

    16 votes

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    0 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  19. order numbers

    Program Clover Register Counter service to have different start numbers for the order numbers, this helps avoid duplicate numbers when you have 2 Clover stations at one business.
    Have one order number start at 101, the 2nd POS order number to start at 202 and so on.
    There are many business with 2 or more registers and taking orders at the same time from 2 different POS' cause confusion in the kitchen.

    14 votes

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    4 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Add additional Service Charge options

    Merchant would like to have more than one option for service charges.

    14 votes

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    2 comments  ·  Taxes and Service Charges  ·  Flag idea as inappropriate…  ·  Admin →

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