Refunds

  1. Close Out Report must Match FISERV 5 minute delay

    Close out report auto print should match fiserv merchant service data. Now when it prints out we have to calculate 5 minutes before of sales and that’s the total amount of sales sent to merchant service.

    1 vote

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  2. Close batch on MOBILE APP CLOVER G2

    The ability to close the batch on the web dashboard or mobile app clover g2 in addition of closing on the devices.

    1 vote

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  3. Popup confirmation

    Popup confirmation before completing the refund. At the moment I have seen a lot of accidental refunds when trying to re-print a receipt on the Transactions App.

    2 votes

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  4. Create a Void button

    Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    12 votes

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  5. Allow a merchant to ring in an item with a negative amount for exchange and refund purposes

    We're having difficulty dealing with exchanges and returns and would like the ability to issue an item as a negative on a sale so the sale and refund/exchange are all apart of one transaction. Our old POS system (Springboard Retail) allowed for us to do this and it worked wonders.

    15 votes

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  6. Scan/Attach items to Manual Refund

    Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    14 votes

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  7. Debit card refunds should go directly back to the card

    Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…

    14 votes

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  8. Scan or search bar when exchanging items

    Merchant has thousands of items and cannot scroll through the list to find items to exchange.

    Would like a search bar added or the ability to scan an item to find it

    10 votes

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    2 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  9. Debit Transactions Refund to Cash

    Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    10 votes

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  10. Refund Process

    Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    23 votes

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    6 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple Tax Rates on Partial Refunds

    Allow multiple tax rates to be added to a partial refund so reporting shows refunded amounts for multiple tax rates

    7 votes

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  12. Refund Report to show last 4 digits of cards

    Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported

    10 votes

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  13. 12 votes

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  14. Manual refund include Tax Rate on Receipt

    Merchant has a 2018 Clover and would like to see the tax rate included when they complete a manual refund. This feature is include in the manual transaction app but this app is not available on the Clover 2018

    6 votes

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  15. 1 vote

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  16. Exchange/refund with zero dollar amount

    Merchant wants to be able to process a sale with 100% discount and would want later to be able to refund/exchange to another item as their business requires to use their own items for business purposes and be able to use different kinds at different times.

    3 votes

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  17. 5 votes

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  18. Exchanging Discounted Items

    Exchanging discounted items for warranty purposes.

    11 votes

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    4 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  19. Refund "Notes" Field

    Add a "notes" field for description of REFUNDS for tracking and reporting.

    14 votes

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  20. Void a refund

    Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    29 votes

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