Refunds

  1. Debit Transactions Refund to Cash

    Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  2. Refund Process

    Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  3. Clover Canada refunds

    Ability to Void refunds

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Canada  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiple Tax Rates on Partial Refunds

    Allow multiple tax rates to be added to a partial refund so reporting shows refunded amounts for multiple tax rates

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  5. Refund Report to show last 4 digits of cards

    Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  6. 12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  7. Manual refund include Tax Rate on Receipt

    Merchant has a 2018 Clover and would like to see the tax rate included when they complete a manual refund. This feature is include in the manual transaction app but this app is not available on the Clover 2018

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  9. Exchange/refund with zero dollar amount

    Merchant wants to be able to process a sale with 100% discount and would want later to be able to refund/exchange to another item as their business requires to use their own items for business purposes and be able to use different kinds at different times.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  10. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  11. Exchanging Discounted Items

    Exchanging discounted items for warranty purposes.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  12. Refund "Notes" Field

    Add a "notes" field for description of REFUNDS for tracking and reporting.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  13. Void a refund

    Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    29 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  14. 31 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  15. 65 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refund Items on Orders with a Preauthorized Payment

    As a Clover merchant I need the ability to refund a partial set of items on an order with many items AFTER the order has been paid (but before the payment card batch) so that if a customer changes their mind I can easily refund part of the entire order.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  US  ·  Flag idea as inappropriate…  ·  Admin →
2 Next →
  • Don't see your idea?

Refunds

Categories

Feedback and Knowledge Base