Orders

  1. SEARCHING FOR ORDER NUMBER ON ORDERS APP

    SEARCHING FOR ORDER NUMBER ON ORDERS APP

    2 votes

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  2. Missing Lines in between item on order receipts when they are using large font

    Missing Lines in between the items on order receipts when they are using large font. On the new update with the different font sizes for order receipts the large size does not have the lines to separate the items compared to small and medium font.

    2 votes

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  3. ORDERS ARE BEING DELETED AFTER DAYS!!!

    We just tried to look up a couple orders that occurred a couple days ago. Come to find out all of those orders have been deleted in our system. Please advise!!! Big issue as people have returns and we need to pull up their existing order.

    2 votes

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  4. Customer information should notify for bad repeated customers.

    Nowadays, we face many customers that are scamming or take advantage in many ways. Customers app should include information if we decide not to serve or warning for these return customers who keep complaining or do many tricks on us. When we add customer, this information will need to pop up!

    2 votes

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  5. Consolidate all necessary features into a single app

    Many restaurant workers are not technical. At this moment, it requires them to know Clover Dining app, Register, Transactions, Orders, Tips, Close out, and so many apps for their daily work. It is not a good idea or practical for them to understand the relationship between these apps. POS system should be designed to be one point stop that they can open one app and can do all the necessary things they need to work on. Have to switch between apps to get work done is not good idea and easy to create more problems.

    2 votes

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  6. Order Types Set at Device Level

    Merchant would like the ability to change the order type default at the device/station level. Merchant uses dedicated devices for dine in and take out/delivery service and it saves them time if the default on that device is set for the type of order that is typically received on that station.

    2 votes

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  7. Prioritization of items on printed slips

    One suggestion I have that I think would make this system even better would be a way to prioritize the order of items on printed slips! In my kitchen I plan on using two printers one for just pizzas and calzones and one that prints everything else. A master slip if you will. Since pizza works independently it makes sense to give them a slip with just the pizzas and calzones. While the rest of the staff can see everything on their slip and can know when to start on items depending on where the slip is in the pizza…

    2 votes

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  8. Filter open orders

    Ability to filter and see all open orders under orders tab on web browser

    2 votes

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  9. Time separate the appetizer, main course, second course and dessert/coffee

    Ability to send the order to kitchen with show the appetizer and the rest of the order with priority time. For example show the chef that the meatball (appetizer) comes before that any pasta (main course).

    2 votes

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  10. 2 votes

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  11. Ability to sort Pre-Auth Tabs in Orders app

    Orders in the Orders app have be sorted by many different methods with the exception of the Note field which the card holder name is stored after a Pre-Auth. The ability to sort by first or last name while continuing to show only Open Orders/Tabs would allow the system to be a better fit for bars/breweries.

    2 votes

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  12. Order Notes On Excel Spread Sheet

    ORDER NOTES WHICH SHOW AS A RED PIN TAB ON CLOVER DASHBOARD UNDER REPORTING<ORDERS<LINE ITEMS, NOT SHOWING UP WHEN EXPORTED UNDER EXCEL SPREADSHEET. MERCHANT STATED IT DID BEFORE BUT IS NOT NOW. ADVISED IT WILL SHOW ON DASHBOARD BUT MERCHANT STATES SHE WANTS IT ON EXCEL SPREADSHEET . WANTED ENHANCEMENT SUBMITTED Solution ID
    160114093551491

    2 votes

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  13. View customer tied to order

    should be able to view and click on customer tied to an order right from the register (open/ current order) screen

    2 votes

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  14. 2 votes

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  15. transaction number skipping

    sometimes a sale can be canceled in the payment flow that may allow an order to stay open. This will show an increase of the transaction numbers without a void. Merchant should be able to verify if an open order was due to a void or canceled transaction or the reporting app/transactions app that were missed and or transactions being voided.

    2 votes

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  16. Option to filter Orders by Items/Customers

    Merchant wanted to be able to filter the Orders by Items and see which customer paid for the item.

    2 votes

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  17. Don't delete Items if an Order is combined with another Order

    When an order is combined with another order it has the Items coming up under Deleted Items in Reporting.

    2 votes

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  18. Create the ability to limit discounts in a order/item

    Clover has the ability to restrict discounts from being applied in terms of an employee level but there are no restrictions on the number of discounts one can apply to an entire order/ item.

    For example, I can apply x discount as many times as I want on a order although the discount should be valid for 1-time/per order use only.

    https://www.clover.com/cos/v1/r/EBVMQNC7AR886

    In the ticket above the employee was able to apply 4 discounts when it should have been limited to 1 per order.

    1 vote

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  19. Toggle Option To Print Individual Order Receipts For Each Item On A Ticket!!

    I have a handful of merchants that want to have the option to have each item ordered printed out individually on separate order receipts, rather than multiple items on the same order receipt.... Sans the Expo printer. This request comes mostly from Asian restaurants where they also need to use their native language on the order receipts for their cooks to be able to read the items ordered.

    Having each individual item print on separate order receipts helps avoid missing items, cooking the wrong dish altogether, etc.

    Please make this happen ASAP! It would be a great option for every…

    1 vote

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  20. Order Printing based on Modifiers as well.

    Would like to printer order information based on Modifiers. Cook orders with their modifiers print to one printer and salads and the adds holds print to the salad printer for the waitstaff to work on.

    1 vote

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