modify payment on closed orders
I have a very large merchant with 8 clovers and they are about to switch to micros for this exact reason. They are insanely busy, and many times a card is swiped for the wrong table. When this happens, they have to void the transaction.
BUT - there is no feature to re-open the order and apply the correct payment card. Instead, they have to open a new table/order, re-enter all of the items, apply a note to the kitchen "do not make" (because you can't close an order that is not fired), swipe the card again to complete payment. This is a restaurant that has on average 5-10 different items with several modifiers on most orders and when this happens, it is disastrous. It is so bad, that the merchant is very close to taking a loss on 8 clover stations and buying all new micros systems - she has micros at another restaurant that she owns and it has this feature.
I agree. This is a common complaint i get with almost every restaurant that uses Clover Dining. A work around I have found is by refunding the paid order through the Orders app, then that order will appear as opened and then they can run the correct card without having to ring up the order again.