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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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63 results found

  1. Bigger PAY Button on Invoices

    Need to make the TINY little Blue "Pay" Button much bigger. You can barely see it. It's shown on the emailed invoice twice, but it doesn't matter if you can't read it or it doesn't grab your attention. Please make it larger so we can get paid... Thx

    9 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  2. Merchant suggested adding a web link to Virtual Terminal in lieu of sending invoices

    Merchant, Tina Gaudino of Richardson Koudelka LLP, suggested adding a web link in Virtual Terminal to send customers in lieu of sending invoices.

    The web link would require customer to fill in required information and send back to merchant via email.

    9 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  3. saving card info

    Is there a way to save the customer's credit card info whenever they make a purchase? Merchant has a small business and her customers are repeat, so having the card info on hand in the records (even if it only shows the last 4 digits) would be very convenient. She could just pull up the records and select the card she wishes to use when the customer comes in again.

    9 votes

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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  4. Allow itemized invoicing for each line item and line for shipping charges

    Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    7 votes

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    Under Review  ·  1 comment  ·  Invoicing  ·  Admin →
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  5. Tip suggestion printed on the bottom of the bill AND Cash Receipts

    Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.

    Clover only prints tip suggestion for Credit Card payments.

    6 votes

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    0 comments  ·  Tipping  ·  Admin →
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  6. View Invoice Notes easily

    Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  7. Why can't a healthcare office (dentist, doctor, etc) do recurring billing?

    I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

    6 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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    Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 


    Thanks, 

    Clover Product 

  8. EBT Manual Entry. Urgent!

    Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    5 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  9. Allow email notifications to be turned off for cancelled invoices

    As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    5 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  10. Display which Employee sent an invoice from the Virtual Terminal

    Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
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  11. For Virtual Terminal

    On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  12. Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee

    Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice

    5 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  13. Issue refund without tax

    5 votes

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    0 comments  ·  Taxes  ·  Admin →
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  14. Edit Recurring Payments

    It would be great if invoices from recurring payments could be changed from failed to paid or even deleted once completed. Also would like to be able to pause individual clients within the recurring payment programs instead of only being able to pause all or none. Lastly would like to be able in recurring payments to adjust the payment date when needed without having to delete the person and readd them.

    4 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  15. Allow merchants to enable/disable manual card entry in all devices.

    This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.

    4 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  16. make it possible to tip on both the clover terminal and have a tip option on the printed receipt.

    We have a diner and use clover. Most guests check out on the way out at the host station, and they tip on the terminal.
    Sometimes guests want to pay with credit card at the table but when we drop the printed credit card authorization slip we have to draw in the tip line because Clover makes you choose only one option to tip either on the terminal OR on the printed receipt. It would be great to be able to have both options. Thanks!

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  17. Quick Sale Option

    Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.

    4 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  18. Changing Payment Dates

    I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    3 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  19. Marking the invoice paid via Cash or cheque. There should be a button along with manual credit card entry

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. I am asked weekly to offer text /SMS to pay for our merchants. Is this on the road map to offer our merchants?

    We need test/SMS to pay critically. It is requested by my merchant weekly. Is this on the roadmap to add to Clover solutions, soon?

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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