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  1. Ability to edit Paid Orders

    Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.

    142 votes

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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Clover Dashboard: Virtual Terminal Supporting Inventory

    virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales

    43 votes

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    under review  ·  4 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Partial refunds

    The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    36 votes

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    3 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Void a refund

    Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    34 votes

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    3 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Offline -- If the clover system is off line it should automatically ask for a contact number.

    Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    29 votes

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  6. Detail Batch Report Needed listing all transactions at closeout

    When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    27 votes

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    3 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Refund Process

    Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    23 votes

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    6 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Pre-Authorization Changes

    Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    18 votes

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    under review  ·  1 comment  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Allow payment confirmations to be sent to the company email used to login to Clover Virtual Terminal

    Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.

    12 votes

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    under review  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Merchant suggested adding a web link to Virtual Terminal in lieu of sending invoices

    Merchant, Tina Gaudino of Richardson Koudelka LLP, suggested adding a web link in Virtual Terminal to send customers in lieu of sending invoices.

    The web link would require customer to fill in required information and send back to merchant via email.

    7 votes

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    under review  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Virtual Terminal- Invoice Layout

    Please give an option for merchant to title/label the invoice.
    Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
    Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.

    6 votes

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    under review  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Add search for "business name" to search field, not just person's name or email address

    Merchant charges other businesses for products. They need the option in Virtual Terminal search field to search the business name and not just by a person's name and email address as the people and email addresses may change from time to time. In the customer field the business name is an option, requesting that be added to the search field to easily locate the correct business to be charged.

    6 votes

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    under review  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Being able to partially refund without needing to re-enter in the full card details

    Right now merchants who do not ring in multiple items do not have a partial refund option without needing to re-enter in full card information. This is a complaint that has come up several times among several different merchants operating in separate industries.

    6 votes

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    0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    We have a pilot of being able to partially refund a flat amount from the web dashboard. Please contact support to be added to the pilot. 


    We're investigating making this more broadly available. 

  14. 3 votes

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  15. Transactions- Tender Type Filter (multiple Tenders)

    Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)

    3 votes

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  16. Option to disallow fallback transaction processing

    MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
    For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
    Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…

    2 votes

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  17. Build a PAY IN / PAY OUT button directly into Clover

    You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.

    2 votes

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  18. Expired Authorizations

    Expired Authorizations should be moved to a separate list so when I view my Authorizations, only active ones are listed together. And I agree with the other recommendation that there be a notification when an authorization is about to expire.

    2 votes

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    under review  ·  0 comments  ·  Authorizations  ·  Flag idea as inappropriate…  ·  Admin →

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  19. For Virtual Terminal

    On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    1 vote

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  20. EBT Manual entry only allows up to 16 digits, but most states EBT card have more than 16

    When will you update your system that all states EBT card should allow manual entry?

    1 vote

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