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  1. Ability to Void transactions

    Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    60 votes

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    5 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 35 votes

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    1 comment  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Ability to Create an order on the POS, then send an invoice to a customer for payment.

    Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    24 votes

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    2 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Invoice expiration editing/deleting

    Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    16 votes

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Create a Void button

    Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    14 votes

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    0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.

  6. Partial Refunds on Clover.com

    Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    12 votes

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    planned  ·  2 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Virtual Terminal

    Merchant would like to be able to full and partial refunds on the virtual terminal

    12 votes

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    planned  ·  1 comment  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  8. due date on invoice

    Give us the ability to change the due date on invoices instead of clover dictating the due date.

    10 votes

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    2 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 10 votes

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    planned  ·  0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Have Option to Require Zip Code and Street Address

    For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.

    9 votes

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    1 comment  ·  Phone Sale  ·  Flag idea as inappropriate…  ·  Admin →

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    We're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.

  11. Due date

    I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    6 votes

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    1 comment  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Refund

    when processing a refund is there to have the item placed back in the sock count in the inventory app

    6 votes

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    planned  ·  0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Payment terms for invoicing

    merchant should be able to specify COD, 15 days, 30 days, etc.

    4 votes

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Merchant Requesting Clover GO and VT Link

    Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.

    4 votes

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    planned  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  15. For saved Customers, Email after each payment

    We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

    Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

    For many customers this is inconvenient and they rather pay cash or check. So we…

    2 votes

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    0 comments  ·  Recurring Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Refund notes

    Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.

    2 votes

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    0 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    We will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future. 

  17. allow merchants to change the time frame for invoices due on the virtual terminal

    It would be nice to change the time frames for invoices created in the virtual terminal. It currently only lets you default to "pay in 7 days". I have a merchant that wants to be able to change the timeframe to "due immediately". They also want the ability to extend the time frame for loyal, big customers.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Virtual Terminal

    A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

    1 vote

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    0 comments  ·  Manual Transaction  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Clover On-Line - Hosted Checkout

    We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Clover On-Line - Hosted Checkout

    CLOVER ON-LINE. I am SOOOOOOOOoooooooo disappointed in the Hosted Checkout product. I know it's new, but really. The payments process just fine, BUT YOU DON'T INCLUDE THE PAYEE'S NAME. How are we supposed to credit the appropriate account?? This seriously needs to be addressed NOW. As it is, I cannot use this product.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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