Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
This feature is under review.
Got another support call about this today. such an essential part of restaurants.
Has this feature been figured out yet? I have recently encountered a check accidentally closed out via cash tender but I cannot undo anything. It was a credit card payment. Guest already left, so it was just left to refund his payment and a free meal on us without even being able to add the tip. Hopefully there is something I can do with future instances of this happening. My multiple attempts to the clover support number has been unsuccessful
Phil Hildebrandt commented
Please add this asap
Amanda Bunch commented
This would make a HUGE difference for my restaurant! Sometimes the servers forget to hit split by guest and the whole table is paid for and then you have to do a refund and enter everything back into the system. This is very frustrating on a busy night!
Lucky Roanoke commented
Agreed, it one of the biggest flaws with the Clover system.
this is definitely the biggest request from our 200+ clients
Definitely need this
David Jackson commented
I've had this feature requested by dozens of restaurants implementing the Clover system. Many competing POS systems offer the ability to refund/re-open a ticket to where an employee can then add or remove items... as in the case where an employee accidentally closes the wrong table. I didn't realize it... but apparently this is a very common occurrence.
sandra m commented
Completely agree, I’ve had the system for just over a week. I have so many tabs that were paid with mistakes, then a full re run. By time I come in the next day to do a refund, my days sales are not correct. One day has a lot more sales and another day starts with a negative.
I can’t believe they don’t have a work around.
Jennifer Kavanagh commented
Or if other customers in the group would like to keep drinking I can't add anything to the tab once I've closed out one member of the party.
Need to be able to transfer order to different server after it is closed. By admin.
When customers are paying individually, the cashier can no longer edit a ticket once one customer has paid their bill. If the second customer wants to add an item or was unhappy with his meal, it is too late to do anything because the ticket is locked on the payment screen. To add, we have to create a new ticket, making the customer pay twice (which most are unhappy about). To delete, we have to act like the customer paid, then issue a refund. I should be able to discount the food or void it. Again, this only happens when the bill is split, and one customer has already paid his bill.
Need to (reopen) paid checks option.
A lot of servers do mistake and closing wrong checks and need to fix the problems.
Refund option is refund but that’s doesn't mean fixing issue.
We need to add option to reopen check like every POS .
Refund means we paid back customers for reason but I don’t trust employees doing refund since just need to fix simple issue.
Paul Hadfield commented
Absolutely needed, biggest deterrent for large/high volume restaurants right now.
Michael HOFFMAN commented
This definitely needs to be revised because we have merchant calling in requesting this feature to be added so that can be efficient using the clover device
Alex's World commented
in a custom electronics field, we need to take 50% down, start the install and add on other parts and delete unused parts. need to add labor charges after the deposit, same as it would be in any industry I would think,
Have to be able to re-open and modify partially paid tickets
Sylvester Tucker commented
Yes, there needs to be a way to reopen tabs, in the event a bartender or waitress closes out the wrong ticket with the wrong card. I have a customer right now requesting this feature
David Eberting commented
This is needed but this might help in some of the scenarios.
First you have to have the correct permissions.
Go to the order in "Orders" app, click the order, click Exchange/Refund. If there is an error on one item you can select "refund Item" and refund that item. If you have to do a new charge for the correct item than it's a complete rebuild.
If you took a payment on the wrong ticket and nothing on the ticket needs to be edited, "Orders", Exchange/Refund, refund payment, now it will let you add a payment to that ticket (but not edit items on it).
andrew block commented
Many FSR merchants are complaining that there is not a way to remove a payment from an order without refunding the entire order and then having to re-enter the order and fire to the kitchen again. They need the ability to void the payment and enter a new payment without voiding the entire order.
Parker McClendon commented
Number 1 issue we have currently is this; Clover please resolve