Offline mode to be optional
Our Clover accounts come automatically programmed to have offline mode enabled. This may seem efficient but I believe it creates a bigger problem. Our business owners are busy running their shop and usually just click Accept or OK when prompted and don’t really read the message that informs them the device is offline and they accept the risks.
I propose Clover should have an on boarding screen during activation that asks them what they prefer, similar to sign on paper screen. Or have the default set to turned off. They should opt in, not opt out of it by default.
Offline setting is changed to ON whenever we call customer service or technical support! This should not even be an option.