Force-post manual/phone-in authorizations
During a power failure or internet failure, we need the ability to force-post.
I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.
This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.
The process we used to use is as follows:
- Run the credit card through the imprinter and fill out slip.
- Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
- Acquire the authorization number.
- When power or communications is restored, we press "Force-Post", and enter the credit card number, expiry date, transaction amount and authorization number.
It's not always possible to connect through a wireless tether to a cellphone, and when power fails and the internal battery runs out it's a moot point.