Take a Payment

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  1. 71 votes

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    19 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Ability to Void transactions

    Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    60 votes

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    5 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Partial refunds

    The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    36 votes

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    3 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 35 votes

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  5. Void a refund

    Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    34 votes

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    3 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Refund Process

    Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    23 votes

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    6 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Virtual Terminal Partial Refund

    Have the ability to do partial and manual refunds through Virtual Terminal.

    19 votes

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    started  ·  1 comment  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Pre-Authorization Changes

    Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    18 votes

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    under review  ·  1 comment  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Void the payment without voiding the order

    If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    17 votes

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    3 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Refund "Notes" Field

    Add a "notes" field for description of REFUNDS for tracking and reporting.

    17 votes

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  11. Merchant would like manual transaction app available on Clover station 2018

    I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    16 votes

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  12. auto add item refunded back to stock quantity

    Merchant would like to have the option when he refunds an item for the item to be added back in stock quantity.

    14 votes

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  13. Create a Void button

    Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    14 votes

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    The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.

  14. 14 votes

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  15. Ability to partially refund in Orders app

    Merchant is requesting for a feature that allows them to make adjustments to an Order after it's been paid. After a customer pays for an Order and Discount is applied, if they want to return an Item or change their mind on couple of Items, there is no way to complete a partial refund for those items on the Orders app.

    14 votes

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  16. Issue a partial refund

    The merchant would like to issue a partial refund within the transaction app and not have to issue it manually

    13 votes

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  17. Partial Refunds on Clover.com

    Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    12 votes

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    planned  ·  2 comments  ·  Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Virtual Terminal

    Merchant would like to be able to full and partial refunds on the virtual terminal

    12 votes

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  19. Returns and Exchanges Help

    Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    12 votes

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  20. Expanded refund/ exchange options

    Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    12 votes

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