21 results found
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Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
138 votes -
113 votes
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Void a refund
Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.
56 votesHello - Thanks for reaching out.
Void on refund is available on Clover.
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Virtual Terminal Partial Refund
Have the ability to do partial and manual refunds through Virtual Terminal.
54 votes -
All Clover devices need the option/requirement to add Level 2 data
The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.
51 votesClover devices now support Level 2 data.
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Partial Refunds on Clover.com
Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.
24 votes -
Issue a partial refund
The merchant would like to issue a partial refund within the transaction app and not have to issue it manually
23 votesHello, thanks for reaching out.
Partial refunds are available now.
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Refund "Notes" Field
Add a "notes" field for description of REFUNDS for tracking and reporting.
19 votes -
Debit card refunds should go directly back to the card
Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…
17 votesHello,
Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions.
Thanks,
Clover Product
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Issue refund on dashboard
Add the ability to process partial refunds on the Clover Web Dashboard.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Void Option in addition to refund
Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.
4 votesHello,
Thanks for your feedback.
Our void/refund buttons will soon make it more clear which action is possible at that exact time.
If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.
Thanks,
Clover Product
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Ability to process a refund through the Virtual Terminal
Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.
3 votesThis capability already exists within the Transactions tab on the web dashboard.
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Refunds via manual input when two Clover minis are tethered
It is currently not possible/easy to refund a card-not-present credit card transaction that falls outside the scope of the transaction logs when the credit card is not present (eg: cancellled mailorder) and the two Clover minis are tethered without jumping through hoops.
Hoop #1: Unplug the USB tether cable, then initiate the refund on the merchant-facing terminal. A Manual Input button will appear after pressing Issue Refund. Plug the USB tether cable back in.
Hoop #2: Deactivate the tether app on the customer-facing terminal by pressing on the 4 corners of the screen. Unlock the customer-facing terminal. Initiate the refund…
3 votesHello,
This enhancement has been released. If you disagree, please reply back to this response.
Thanks,
Clover Product -
Remove customer rewards points when refund is issued
When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.
2 votes -
Ability to issue refunds on the web dashboard.
Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.
2 votes -
Refund single items in multiple item sales and Cash refunds with split tender.
Clover app should have the ability to choose an item to refund in a sale. The refund function currently only allows one to refund entire order. With that being said you must do a manual refund. Also there is currently NO way to do a cash refund when a sale is paid with split tender, only refund to a card. Cash refunds only to all cash sales. This needs to change.
1 vote -
E-commerce Partial Refunds
We process payments and refunds through our E-commerce platform, Big Commerce. We need to be able to automatically process partial refunds through the Big Commerce functionality, not just manually using the Virtual Terminal.
1 vote -
Allow a variable amount to be entered by the merchant
Allowing the merchant to enter the amount they are refunding is necessary, as sometimes the refund amount is simply a few dollars off what they originally paid. Right now, the new partial refund option forces you to refund a complete item.
1 vote -
Split pay receipts to show remaining balance option
we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.
1 voteHello,
Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order.
Thanks,
Clover Product
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void and refund limitation time limits on debit card transactions
Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.
1 voteHello,
This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.
Thanks,
Clover Product
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