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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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10 results found

  1. Clover Dashboard: Virtual Terminal Supporting Inventory

    virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales

    58 votes

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    Under Review  ·  9 comments  ·  Virtual Terminal  ·  Admin →
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  2. Detail Batch Report Needed listing all transactions at closeout

    When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    43 votes

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    10 comments  ·  Virtual Terminal  ·  Admin →
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    Under Review  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    All - We have are updating this status of this request to Under Review,  as we did not fully understand that this ask is for a detailed batch report to print from the device.

    Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard. 

    We do have a team reviewing this request.  Thank you for understanding our confusion and we will return with an update as soon as one is available. 

    Thank you

    Clover Communications

  3. Add Taxes on Invoices - Virtual Terminal

    Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    14 votes

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    5 comments  ·  Virtual Terminal  ·  Admin →
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  4. Merchant suggested adding a web link to Virtual Terminal in lieu of sending invoices

    Merchant, Tina Gaudino of Richardson Koudelka LLP, suggested adding a web link in Virtual Terminal to send customers in lieu of sending invoices.

    The web link would require customer to fill in required information and send back to merchant via email.

    9 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  5. Allow email notifications to be turned off for cancelled invoices

    As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    5 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  6. Display which Employee sent an invoice from the Virtual Terminal

    Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    5 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
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  7. Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee

    Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice

    5 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  8. Virtual Terminal

    Virtual Terminal should be taking more seriously. It is pointless to offer Invoicing if it does not allows you to integrate existing inventory into it. Besides, it allows you to add a pointless notes that might help to remember what you sold, however, in the reporting-Revenue item sale you can see the transaction as uncategorized transaction, therefore, you can not see nets sales, COGS, and gross profit margin from that specific transaction which is vital for business. Yes, third invoicing parties such as InvoiceASAP and shopventory are completely useless as well since all products sold through those third parties platforms…

    2 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  9. Fix bug for month autofill on chrome checkout

    When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
    I have to manually correct the input every time this occurs.
    This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  10. Virtual terminal to have an option to enter the tax amount instead of percentage fee

    Merchant would like to have an option in Virtual terminal for them to enter a tax amount.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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