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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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193 results found

  1. The merchant would like to be able to apply a service charge for To/Go-Delivery Order Types

    15 votes

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  2. ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.

    5 votes

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  3. We need a Pay Out option for cash pay outs from the Register app.

    9 votes

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  4. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    28 votes

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  5. Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    41 votes

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  6. Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
    Merchant also wants to be able to re-open the check once it has been completed and apply discounts

    34 votes

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  7. Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    46 votes

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  8. Merchant would like the pre-Auth process to be streamlined in the Register app to not have to swipe and then go back to the pre-auth again

    11 votes

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  9. Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    17 votes

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  10. Merchant called in because she processed a transaction with a pre paid card and the merchant did not have enough funds available and the payment printed a receipt as if the payment went through, merchant would like to receive a warning or any type of notification, advising her that the payment was not completed.

    7 votes

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  11. Does not want the option to verify the signature after doing a transaction.

    10 votes

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  12. Merchants should get a warning when either the zip code or the address number does not match with the AVS service. This message should happen on any phone order or manual transaction prior to completing the sale. The merchant should then have the opportunity to either accept or decline the transaction (void) because of the possibility of fraud. As it is now in Clover, the merchant may not catch the fact the AVS failed especially since it does not print on the receipt. As long as the option "Skip receipt screen & begin next transaction" is not checked, you will…

    20 votes

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  13. Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    36 votes

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