224 results found
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Bigger declined credit card notification
when processing a credit or debit card have a bigger declined error message so employees will notice easier.
7 votesThis will be coming in an update to the payment flow user interface.
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Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Ability to Capture Signature for custom tender type
There are clients for whom merchant would like provide In-House service/delivery/takeout of the items.
This In-House items/service will be billed or invoiced once a month and they would like to get a signature option to be printed with the custom tender type sales to record the pickup/delivery.
Is it possible to add something in that nature to ease up the confusion of if the item/service was received or not.
4 votes
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. We would recommend looking for a semi-integrated solution that supports this signature workflow on our devices.
Best,
Clover Product -
Setting to Auto Print only credit card receipts
I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.
We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.
But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.
32 votes -
Service Charge On One Item
Add service charge to only one item instead of the whole bill.
4 votes -
9 votes
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Separation for EBt non taxable and Taxable
Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…
45 votes -
More prompts when Processing Manually
Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.
stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute
7 votesHello,
This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.
Thanks,
Clover Product -
Service Charge By Order Type
The merchant would like to be able to apply a service charge for To/Go-Delivery Order Types
15 votes -
Transaction App: Request to change "Search" to reflect grand total with tips for charge-back purposes
ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.
5 votes -
Option for Pay Out tender
We need a Pay Out option for cash pay outs from the Register app.
9 votes -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
28 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Ability to Batch individually Per Device
Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID
41 votesHello,
This feature is under review.
Thanks,
Clover Product
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Re-Ordering and Opening transactions when completed
Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
Merchant also wants to be able to re-open the check once it has been completed and apply discounts34 votes -
Include Price of transaction on Signature Screen
Merchant is requesting for the price of the transaction to be included on the Signature Screen. Stated they have had several customers who've expressed being uncomfortable signing and not be able to make that final confirmation of the amount.
4 votesAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Offline -- If the clover system is off line it should automatically ask for a contact number.
Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.
Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.
46 votesHello,
This feature is under review.
Thanks,
Clover Product
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Streamline pre-authorization process
Merchant would like the pre-Auth process to be streamlined in the Register app to not have to swipe and then go back to the pre-auth again
11 votes -
Automatically apply Service Charges
Enhancement for Service Charges to automatically apply rather than manually selecting option each time.
17 votes -
Enable a notice on the device when processing a transaction with a pre-paid card
Merchant called in because she processed a transaction with a pre paid card and the merchant did not have enough funds available and the payment printed a receipt as if the payment went through, merchant would like to receive a warning or any type of notification, advising her that the payment was not completed.
7 votes -
Option to remove Verify Signature step after transaction
Does not want the option to verify the signature after doing a transaction.
10 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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