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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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56 results found

  1. Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    3 votes

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    Hi, we are working on supporting discounts on the Kiosk through the happy hour app, which would unlock this use case. Thank you for your feedback!


    Product at Clover

  2. Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.

    Having up to 3 discount buttons would be great!

    1 vote

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  3. Please improve the template on your payment receipts. I have a wine shop, and we do a lot of volume discounts for our customers. Your current receipt template is confusing, as it just lists the total cost next to the item. For example, if a customer buys 12 bottles of a wine, the receipt just shows the total amount on the line item. For a sale like that, we offer a 20% standard discount, but again, your receipt just shows the total amount of the discount.

    What would make things easier is if you could format the receipt so it…

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  4. I have items that are buy 4 get one free or buy 4 and get $4 off. I would love for these discounts to be attached to this items so when I change the quantity it automatically applies

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  5. create a QR code associated with a general discount for some clients. For example, I want my local clients to have a discount when they show their QR code

    1 vote

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  6. Increase The Amount of Custom Discounts:

    Right now when using the "Custom Amount Discount" button the discount is maxed out at $9.99. Yes, that is Nine Dollars and Ninety Nine Cents. I need the ability to discount custom double and triple digit amounts. Why is there less than a $10 limit? Thanks

    1 vote

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  7. Would be nice to have buttons with a negative dollar amount or negative percentage amount. Like a regular inventory item.
    Have them listed in a Category or at the bottom of the Register screen. So they are always available. Make it an optional choice to display or not.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  8. A customer pays on groupon then clover register is unable to discount that groupon or validate if the groupon is real. xxxx allows for groupon codes to be added into the dashboard so when cashiers add the groupon discount the code shows accepted and the orginal price of the item is discounted to zero

    1 vote

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  9. Merchant wants to have discounts applied to modifiers directly than just items only.

    1 vote

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  10. If combining two orders that each have a discount attached Clover seems to drop one of the discounts. Would be nice if it combined both orders with both applied discounts.

    1 vote

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  11. I have a business that uses manufacturer coupons to discount items. I need the ability to charge sales tax on the price before discounts.

    Exp:

    $100 item 9% sales tax $5 coupon.

    Before coupon sales tax is $9.00. After coupon sales tax drops to $8.55. Because it is a manufacturer coupon we need to charge sales tax on $100 not $95

    2 votes

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  12. Would like the option for discounts to apply only to particular revenue class. IE, we have a $20 food credit option but there is no way to apply it to the bill without it also discounting beverages/liquor

    1 vote

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  13. We need to be able to offer quantity discounts and for them to be automatically applied.

    I have a donut shop and offer a $1.50 discount when customers purchase 6 donuts and a $3.50 discount when they buy 12. Wen they buy 18, they get $5.00 off ($3.50+$1.50), when they buy 24 they get $7off ($3.50+$3.50), they buy 30 they get $8.50 ($3.50+$3.50+$1.50) and so on.

    Right now the only way I can apply the discount is by setting up a $1.50 and $3.50 discount and manually applying them to each sale which adds quite a few steps to the…

    3 votes

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  14. Merchants are requesting the ability to modify the Register app so that Discounts and Additional Charges can be shown on the screen automatically rather than accessed through the menus. Merchants frequently apply discounts and need faster access

    3 votes

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    1 comment  ·  Discounts  ·  Admin →
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  15. Custom discounts created need to be allowed to have at lease 3 decimal points. For example if you are doing dual pricing and you have the cash price at $10 and Card price at $10.40, you need to be able to apply a "Cash Discount" amount of 3.846% to get that $10.40 price back down to the $10 Cash price.

    1 vote

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  16. I am hoping that you can consider adding the ability to place a cap on the maximum dollar amount that can be applied to a single invoice. For example, if I offer my customers a 10% discount on their next purchase, I would like the option to restrict the maximum amount of discount that can be applied to $20 per transaction. This would ensure that I am not losing out on a significant amount of revenue if a customer places a large catering order and is able to use a discount that exceeds the maximum amount that I had intended.

    1 vote

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  17. Merchant wants to have a rule or formula for discounts.

    Discount A types is only allowed for food.
    Discount B types is only allowed for Beverage.

    Discount C types are discounts open to for every item.

    As an example now with clover a happy hour discount let’s a manager to freely add a discount to a food which should be a discount for a beverage not food. The owner doesn’t want managers to freely add any discount only to the discounts approved to items attached.

    3 votes

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  18. Generate Promotional Codes for Discounts on Online Orderings

    3 votes

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    1 comment  ·  Discounts  ·  Admin →
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  19. When a merchant adds a discount and it is for a large amount of line item like 90 @ $7.99 each the discount is rounded up or down to nearest $.50. The discount calculation should be for the exact discount amount. It creates problems with returns and for reconciling within Quickbooks.

    1 vote

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  20. When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?

    2 votes

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