501 results found
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Employee Summary by Revenue Class report needs to be available on the terminals, not just Dashboard..
I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).
89 votesHello,
If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?
Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?
Thanks,
Clover Product
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Allow invoice to be sent via text also
Allow invoice (should be "payment request" to be sent via text also
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Partial refunds
We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and…
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
QR code linked to item
I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?
2 votes -
invoice
I used to have Square and I can say that Square estimate/invoice system is far superior than Clover. I will really appreciate if Clover can match the capability that Square has for the invoice and estimate.
I send a lot of wedding and special events invoices and we like to make them with all the details of their purchase. We will like that Clover lest us select the items that we have on our menu to add it to the invoice or estimate, add the quantity needed, add a description, date of service, reminders, the option to make a deposit,…
7 votesHello,
This feature is under review.
Thanks,
Clover Product -
Collect at Club
In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…
2 votesHello,
Thanks for reaching out. In order to assess the business opportunity here, can you please provide more details on your exact business use case?
Thanks,
Clover Product
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Get notification when customer pay using hyperlinks sent by merchants
Merchant loves using hyperlinks in Account & Setup / Ecommerce Payment Links. However, he needs to be looking at transactions every day in order to see if there were any payments. He would like to see a notification to his email address when somebody pays using the link
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks2 votesThis is on our roadmap for this year.
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Invoicing from Clover devices
Merchant wants the option to send invoices trough the clover devices and also wants to be able to have the option to scan to pay
2 votes -
Recurring payments to be able to email a link for customer to enter the cc info and select the monthly date they want the card debited
some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Update Customer's saved credit card info without having to charge their card.
Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
tip
When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.
2 votesHello,
We're going to review this with our QA team.
Thanks,
Clover Product -
Virtual Receipt
Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.
The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.
Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.
Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…
1 vote -
Display Payment Link Name in The Dashboard vs. "Custom Item"
I would like to display Payment Link names (QR Code, Link and button) in the dashboard so I can differentiate between various campaigns. Currently, they all show up as "Custom Item" and that's not very helpful.
1 vote -
Provide carbon copy receipts for payments that are submitted from a payment link
Provide carbon copy receipts for payments that are submitted from a payment link
1 vote -
Tips not requested when using Auto Gratuity
An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.
1 vote -
Allow Cancelation of an Invoice without notifying the customer (for payment received via check or other)
When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Add a custom field to the online payment page
There should be a way that we can add a custom field to a payment page. We need our customers to enter their file# (required) so that we can cross-reference their payment to the proper account. There are preset fields we can add to the payment page but we need to be able to add a custom field labeled "File #", put it at the top of the checkout page, and make it required. That value also needs to be visible on reports and the payment receipts.
1 vote -
Due date
I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Changing Payment Dates
I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.
1 voteHello,
This feature is under review.
Thanks,
Clover Product
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