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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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137 results found

  1. the ability to enter sales tax and customer numbers during payment with a purchasing or corporate card.

    11 votes

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    0 comments  ·  Taxes  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This enhancement has been released. A specific entitlement must be enabled through Fiserv, and it will also need to be enabled in the Setup application. 

    Thanks, 
    Clover Product

  2. Countdown to Closeout

    There needs to be a countdown feature for closing out the register

    20 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →

  3. Linking Virtual Terminal to Website

    Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.

    17 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  Leif Borden responded

    Clover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.

  4. Add invoice numbers to Sale app in Payments Plus

    11 votes

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    Completed  ·  0 comments  ·  Invoicing  ·  Admin →

  5. Manual Transactions

    Merchant wants the Station to skip cvv on manual card entry clover station

    4 votes

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    1 comment  ·  Virtual Terminal  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.

    Thanks, 
    Clover Product

  6. Void a refund

    Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    56 votes

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    3 comments  ·  Refunds/Exchanges  ·  Admin →

  7. Refund "Notes" Field

    Add a "notes" field for description of REFUNDS for tracking and reporting.

    19 votes

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    Completed  ·  0 comments  ·  Refunds/Exchanges  ·  Admin →

  8. Ebt transaction enhansment

    1- be able to refund EBT transactions
    2 EBT swipe should indicate if duplicate card

    8 votes

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    0 comments  ·  Admin →
    Completed  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    It is now possible to refund EBT SNAP transactions back to the card. EBT Cash transactions can be refunded in cash, but US Government rules prohibit them from being refunded to the EBT card.

  9. Multiple service charges

    Merchant would like the ability to add multiple service charges to an order.

    34 votes

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    12 comments  ·  Other Payments Suggestions  ·  Admin →

  10. Need a pop-up notification to avoid partially paid transactions

    Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction

    Used to be a feature, but they no longer see it.

    28 votes

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    Completed  ·  1 comment  ·  Other Payments Suggestions  ·  Admin →

  11. Customer Facing Terminal Attached to Clover Mini

    The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the…

    5 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →

  12. Would love to see more cost effective Invoicing options for smaller clients. Pay per use rathan than high monthly subscription fees

    23 votes

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    3 comments  ·  Invoicing  ·  Admin →

  13. Reporting - Paid Items report (export option not the same report)

    Would like to suggest an exportable Paid Items Report since the export option does not include refunded items and order discounts.

    1 vote

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    Completed  ·  0 comments  ·  Refunds/Exchanges  ·  Admin →

  14. All Clover devices need the option/requirement to add Level 2 data

    The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.

    51 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →

  15. Support partial refund on previous/older transactions

    113 votes

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    Completed  ·  24 comments  ·  Refunds/Exchanges  ·  Admin →

  16. Need the Mini Clover to be able to manually key in EBT card number

    44 votes

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    9 comments  ·  Admin →

  17. Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used

    The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment…

    0 votes

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    0 comments  ·  Virtual Terminal  ·  Admin →
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