31 results found
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Please Re-Add the Custom Tender Name Feature!
I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.
The support rep said there is no…
3 votes -
Invoice Number on Hosted Checkout
We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.
This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.
We can't make this work for our business without this feature.
4 votesHello - Thank you for reaching out. Are you looking for an invoice number or manually entered number?
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Edit customer email address and phone number
I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.
5 votesHello,
Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.
Thanks,
Clover Product
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Collect at Club
In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…
4 votesHello,
Thanks for reaching out. In order to assess the business opportunity here, can you please provide more details on your exact business use case?
Thanks,
Clover Product
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Employee Summary by Revenue Class report needs to be available on the terminals, not just Dashboard..
I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).
95 votesHello,
If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?
Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?
Thanks,
Clover Product
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Show cardholder name in Tips
In the Tips program, it would be very helpful to also show the Cardholders Name or Last Name. Rather than having to look for the last 4 digits on the receipt and on the screen.
2 votesHello,
Thanks for your feedback. Would you mind elaborating on the problem you're running into by not having the Cardholder Name in this Tips report? Also, to confirm, are you referring to the Tips app on the Clover device, or on the Clover Web Dashboard?
Thanks,
Clover Product
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Looking for a line item summary at the end of the transaction when using the payment link.
Looking for a line item summary at the end of the transaction when using the payment link.
3 votes -
Multiple service charge options
Now, we have a standard percentage. But, we require multiple options to mimic the tips format
3 votesHello,
Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?
Thanks,
Clover Product
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Reoccurring Pay - Billing Frequencies
The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments
2 votesHello,
In an effort to better understand your merchant's request/pain-point, can you please clarify how they intend to utilize the QR code for this? Would it be allowing the user to hit a hosted checkout page with a variable amount? If so, that's available today.
Thanks,
Clover Product
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Ability To Turn off Bank Account (ACH) Option
Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.
1 voteHello,
Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard.
Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly.
Your response would be appreciated.
Thanks,
Clover Product
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Virtual Terminal should be able to see what the clover device screen
When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.
2 votesHello,
Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal?
Thanks,
Clover Product
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Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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Ability to reorder tip options during checkout
Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.
1 voteHello,
The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?
Best,
Clover Product
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Tips
Give customers the option to tip if they pay with a clover gift card.
2 votes -
VOID NOTIFICATIONS
Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!
2 votesHello,
Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great.
Thanks,
Clover Product
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Customer Charge Account
It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.
1 voteHello,
Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?
- Create an order
- Lookup a customer
- Use customer's card on file to pay for the order
If so, this feature is currently under review.
Thanks,
Clover Product
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add charge button
when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.
8 votesHello,
Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow?
In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.
Thanks,
Clover Product
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A couple suggestions that would help coming from your competition
We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
1) Allow clients to store multiple credit cards on file.
2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.3 votesHello,
Thanks for your feedback.
Regarding #1, we'll share this with our Consumers team.
Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?
Thanks,
Clover Product
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Remove Gift Cards from Batch Total
Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations not be included in the net batch total.1 voteHello,
Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total?
Thanks,
Clover Product
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Voids and refund
Clover needs a alert option for voids and refund so the owner or manager can know live when these transactions happen
2 votesHello,
Thanks for your feedback. This does seem like a good idea.
Are there specific modes of transactions that you would like to be notified about (e.g. On device, Ecommerce, Hosted Checkout, all)?
Also, any preference for how notifications are delivered (e.g. SMS, Email, push, all)?
Would it be helpful to set up thresholds (over a specific amount) that trigger these alerts?
Thanks,
Clover Product
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