138 results found

1. Scan to Order should allow customer to pay AFTER eating

   Currently the Scan to Order feature which is only available for TSR, makes the client pay for their order BEFORE the order is fired to the kitchen. Not only is this not typical for a Table Service Restaurant environment, the Clover website page for Scan-to-Order implies otherwise.
   https://www.clover.com/pos-systems/scan-to-order
   This makes it difficult for reps to properly promote the feature and we have lost merchants because of this.

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   This feature is available now.

   Please check out this article for enablement.

   https://www.clover.com/en-US/help/enable-running-tabs

2. Virtual Terminal Chat Help

   When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.

   Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.

   Calling the help number myself isn't always an option because the selections presented often don't seem to fit the problem I'm having. I ultimately select the option for technical help and figure I'll let them transfer me. However, you can't speak to anyone without the system wanting to verify our account by sending a one time code to the cell # or email on file. The person who would receive the code isn't always available to retrieve it and relay it to me.

   There definitely needs to be a more straightforward way to get assistance when we need it.

   When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.

   Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.

   … more

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   Completed  ·  0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →

3. phil@harbourcitydonuts.com

   Printing an itemized receipt from the transactions history.

   So many times I have a customer come back asking for an itemized receipt after their transaction.

   I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.

   We need to be able to print an itemized receipt from the transaction history.

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   Printing an order receipt with itemized details is available in our Essentials Plan.

   Thank you, 

   Clover Product

4. Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.

   Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.

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   Completed  ·  0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →

5. Pop up to notify of partial payment

   If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.  

   Thanks, 
   Clover Product

6. Void transactions after they are paid

   A void option needs yo be in place after a transaction is paid for so An entire order doesn't have to get refunded and re entered.

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   Completed  ·  0 comments  ·  Voids  ·  Delete…  ·  Admin →

7. cash back

   Please enable the cash back function on the Register App.

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.

   Thanks, 

   Clover Product

8. Recurring Payments need end date or # of times

   I'm not a restaurant.
   I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.

   Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.

   So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.

   Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has it for online bills)

   Without this option I could end up with mad customers who blame us for over charging them. I'd rather keep using Clover as my provider, but not at the expense of wasting hours or having upset clients.

   Please add that simple script to your code.
   Thanks

   I'm not a restaurant.
   I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.

   Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.

   So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.

   Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has… more

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This feature exists, an end date can be set for the recurring subscription. 

   Thanks, 
   Clover Product

9. Invoicing through Virtual Terminal

   Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:

   1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.

   2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.

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   Completed  ·  0 comments  ·  Invoicing  ·  Delete…  ·  Admin →

10. Split pay receipts to show remaining balance option

    we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,  

    Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order. 

    Thanks, 

    Clover Product

11. Add "all" to Due Date filtering when searching Invoices

    When searching for ann outstanding or pending invoice under the Invoices tab, I do not always know when an invoice is due. It would be helpful to have "all" as an option under Due Date so I don't have to search "this month," then "last month" and maybe "custom date range."

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    0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This feature has been released. 

    
    

    Thanks for your feedback, 

    Clover Product

12. View all customers in a plan Recurring Plan regardless of Start Date.

    Currently what you see in Recurring Payment Plan is based on the "Start Date" filter. That would require having the merchant remember when they added the customer to the plan or changing "start date" to custom and moving date back to when the plan was created. Most other gateways allow you to see all customers in a plan by simply clicking on it. It makes managing customers plans much easier.

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    0 comments  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This enhancement has been released.

    
    

    Thanks, 

    Clover Product

13. Fraud Prevention Tools to prevent duplicate charges

    Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.

    This will prevent duplicate charges to the same card.

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    1 comment  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    Upon further review, this feature has been released.

    
    

    Thanks, 

    Clover Product

14. Change Total PAID to just TOTAL

    I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.

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    0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    This is improved in our upcoming gen3 UX.  

    - Merchant receipt screen is "Payment Complete - $ Amount"

    - Customer receipt screen is "Paid - $ Amount"

    Thanks, 

    Clover Product

15. void and refund limitation time limits on debit card transactions

    Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.

    Thanks, 

    Clover Product

16. Access to the Virtual Terminal as the manager or administrator

    Merchant wanted to request to have access to the Virtual Terminal as the manager or administrator since the only who has permission to use the virtual terminal is the owner.

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    0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
    Completed  ·  Leif Borden responded

    Virtual Terminal permissions can already be modified from employees>permissions

17. Reporting - Paid Items report (export option not the same report)

    Would like to suggest an exportable Paid Items Report since the export option does not include refunded items and order discounts.

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    Completed  ·  0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →

18. Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used

    The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment link URL transactions DO NOT capture and populate the users name and last name, even though the first and last name is asked for on the URL checkout page. In addition, the unique identifier at the end of the URL IS NOT captured and populated in the transaction details, so we are unable to know where the transaction came from.

    For example: A payment link URL looks like the following:

    Example 1: https://link.clover.com/urlshortener/5BSsfS
    Example 2: https://link.clover.com/urlshortener/mCTMQ6

    The end of the URL shows a unique identifier that should be entered into the transaction details so the merchant knows where the transaction comes from. This will become important because example URL 1 can be used on Facebook and URL 2 can be used on the merchant website. Therefore, any transactions that occur on Facebook would be tagged with the unique identifier for URL 1 and we would know that once we know the URL used.

    The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment… more

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    0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This enhancement has been released.

    Thanks, 
    Clover Product