Tip Designation Line
We have multiple people who are tipped in our business, with the easiest way to tip is at the register on a card. Unfortunately, without the ability to input who that tip belongs to, it has made this process a nightmare. We need a tip designation or even when an order is closed, the ability to designate who helped/served the customer.
We used to have the person at the register enter the original server's code when cashiering. Not any more, We require everyone to cash out their own customer. We started Server Banking. But... that being said, there is the occasion that the customer goes to the cash register to pay. It appears that Clover assigns the payment to the original server who took the order! Don't know when this happened but I'm researching to find out why and when. So nice with credit card tips but not good when the person who took the order doesn't have the cash in their personal bank. Their shift report shows they owe the drawer that money and the drawer ends up over. (It was already in there to begin with because that's where the money was collected versus by the server with their own server bank.) We're using the Flexes and the servers are handling the entire experience at the table, except To-Go or Take-Out orders. Just a note - when all cashiering was done with one device, we would have the cashier enter each server's ID (from the printed customer bill) and collect payment. This was the only way we could designate the tip to the correct server. Otherwise, if you are entering the tips at closing, attach the bill (shows the original server info) with the receipt. Separate by server and enter. Hope this helps. BTW: We love the Flexes, they allow the server to collect at the table for credit card payments.