Manual Refunds Issue
Issuing manual refunds on Clover is near impossible with our business. If a customer comes in without a receipt or we're unable to pull up in orders, and we still want to let the customer exchange the item for another or issue store credit back onto gift card... there's no way to
1) scan the item for manual refund - so system knows what item is coming back into inventory or assign it to a generic category for accounting purposes.
2) refund a partial amount (say it was part of a bogo 1/2 off sale)
Please help Clover!
Robert B commented
Have the ability to refund a transaction to a gift card. Currently Clover is automatically refund a transaction to the original payment method. This does not work for many stores who have a store policy of issue store credit. It is also an issue when items are purchased as gifts. If the gift recipient wants to return the item, the merchant is unable to process the return onto a gift card.