Urgent Fixes for Recurring Payments
I too am a very annoyed customer having been forcibly moved from PayEz. Clover recurring payments is a mess.
- PayEz and Clover should have run side by side for 3 months.
- Why is it my job to migrate my customer data? And if it is to be that way, there should have been an email with instructions to enter it all across a long time period BEFORE going live.
- We don't care about invoices. We care about taking money on a recurring plan ONE TIME USE. Said differently when we render the service, which was a key part of PayEz ADD to the frequency: RUN ONCE; RUN AT CUSTOM INTERVAL. Not everyone sends an invoice then waits for payment. We do the work and charge an agreed to price as part of a contract.
- STOP sending emails announcing that people have subscribed, encouraging them to opt out. Instead offer an option in setup FOR THE MERCHANT to tailor the customer notifications. ie Receipt only.
- Add PAUSE to a customer in a plan rather than remove them.
- Allow update of customer card data without re-entering everything
- Allow merchant to determine when the plan runs.
- On Support calls, Read merchant phone number and tie it to the account to eliminate having to authenticate everything multiple times.
1
vote
Peter Beering
shared this idea