164 results found
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Add Alphabet to the Customer Pin entry point on the numbers
You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
More prompts when Processing Manually
Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.
stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute
7 votesHello,
This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.
Thanks,
Clover Product -
Enable a notice on the device when processing a transaction with a pre-paid card
Merchant called in because she processed a transaction with a pre paid card and the merchant did not have enough funds available and the payment printed a receipt as if the payment went through, merchant would like to receive a warning or any type of notification, advising her that the payment was not completed.
7 votes -
option to add a "fee" to items during a certain time period
we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.
6 votes -
Need a way to have more than one tab at a table. Obviously you can
Obviously you can combine and move guests at payout but that it time consuming and prone to error and confusion. If you know customers are paying separately when they sit you should be able to just create more than one tab at a table. The fact that you can't name guests is ridiculous and just creates more confusion.
6 votes -
URGENT - Add payment link to Text or emailed bill (just below QR code)
Please add a payment link to the "Print Bill" (just below the QR code) receipt that can be sent via text or email to the client, so upon receiving a copy of their bill, they can direct their device (without scanning) to the payment screen (as if they have scanned a QR code).
A QR code works only when the actual printer bill (paper) is delivered to the client. What happens when the printed bill is sent via email or text ?? the client will either need to print the receipt, so he can scan it, or use to devices…
6 votes -
Bigger declined credit card notification
when processing a credit or debit card have a bigger declined error message so employees will notice easier.
6 votesThis will be coming in an update to the payment flow user interface.
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Clover On-Line - Hosted Checkout
We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Exchanges
Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.
Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.
5 votes -
Add/edit guest after partial payment
Need option to add/edit a guest after another guest has already paid. Aka partial payment on table in clover dining for guests. For example....table A has 4 "guests" Guest 1 pays leaving it as a "partial payment" guest 2,3,and 4 still need to pay. One of the remaining guests wants to add a round for the table. This is not am option. And would require to make a new order for this and swipe the card two times for their tab under table and additional items. This causes alot of people to not want to get more resulting in loss…
5 votes -
Add a receipt reprint option that includes a spot for customer's signatures.
The first receipt that gets printed out after any transaction is our merchant copy that allows the customers to leave a tip & sign at the bottom. We collect these at the end of the day to either add in our tips & as a reference in case a customer files a dispute with their credit card company for fraudulent charges stating that they haven't dined here. I need to be able to reprint this receipt just in case the first one gets lost, damaged, incorrectly printed, etc. Sometimes we run out of receipt paper and the receipt does not…
5 votes -
Option to delete transactions from previous days
The clover used to delete transactions on tips app whenever it was a new day and now it could confuse the merchants because all the transactions are there.
5 votes -
Automatic Service Fee
Within the register application, the merchant has requested a functionality be added that will allow the service fee to be added to payment totals automatically
5 votes -
Register - EBT Functionality
Merchant would like a feature that would allow him to differentiate food items from non-food items when processing using ebt with tethered devices (Station-to-Mini)
5 votes -
Fast Cash option to include $20
FastPay to have a $20 option, since this is what most people pay with.
Currently, if there is a low ticket price items (ie. $4, there is only a few options, the closest denominations to $4, but no $20)
5 votes -
Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Transaction App: Request to change "Search" to reflect grand total with tips for charge-back purposes
ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.
5 votes -
EBT Manual Entry. Urgent!
Hi,
I see this issue was closed out previously with the “completed” tag which disables comments.
EBT from NY state are 19 digits and unable to be processed manually keyed in.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Allow customers to use gift cards online
Customers who regularly order online but have gift cards are not able to order online using the gift cards. This needs to be changed because it's no different than them using them in store. Our loyal customers want this!
4 votes -
Clover Go Partial Refund
Client would like the option to process partial refunds
4 votesWe anticipate this to release before the end of the year
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