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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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176 results found

  1. I would like for Cash and Check transactions to be available to be entered on Clover.com Dashboard, when away from Clover terminal. My client who uses Clover receives check payments in the mail and it would be easiest for them to enter these checks at their desk rather than up at the terminal, especially while it is being used. And they multiple locations, so will pick up cash and checks to bring back to their main location, but cannot enter these at the main location as they are required to do so at the specific location's terminal.

    Bonus if these…

    1 vote

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  2. The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.

    1 vote

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  3. Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
    and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.

    1 vote

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  4. Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.

    1 vote

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  5. We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!

    1 vote

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  6. Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.

    1 vote

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  7. Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.

    1 vote

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  8. Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.

    It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…

    1 vote

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  9. Payment links should be able to categorize payments coming in. By it not categorizing the payments it makes all reporting functions in the POS null in void as all online payments made just get thrown into uncategorized and then cannot be changed. We run a business that is not a restaurant and the payment links are not a benefit as you loose track of all income if you take any online payments. It is also very inconvenient for our customers not to be able to make payments online with clover.

    1 vote

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  10. Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.

    1 vote

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  11. Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.

    1 vote

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  12. Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.

    1 vote

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  13. Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.

    1 vote

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    Hello, 

    Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?

    Thanks, 

    Clover Product

  14. Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.

    1 vote

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  15. Make it so that MacOS autofill of credit card info actually works

    1 vote

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  16. Unit price needed on customer receipt. Example: 3 bulbs @ $3.98 CA $11.94.

    1 vote

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  17. Are you guys working on ebt split payment options?
    we need a column in the price book/ inventory.exl that has ebt yes /no option

    then we need the system to understand when we choose EBT payment option it only allowa items that have the Y in the ebt column to be used and it should promept for next form of payment on remainer items left of the order.

    this is a must have feature if you want us to tell people we like clover.

    At this point if any of my colleagues ask me i have to say NO cause…

    1 vote

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  18. We have recently switched from square and a feature that we used a lot was tat our clients had the ability to purchase an E gift card from a web link. Currently we can only sell an e gift card from the store front POS.

    1 vote

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  19. Speed up pre-authorization process. When you preauth you have to back out of the tab to start the next. Instead it could preauth then just save the tab and go back to the main bar and more section. There are lots of "taps" happening when trying to pay / authorize etc

    1 vote

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  20. It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.

    1 vote

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    Hello, 

    Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?

    1. Create an order
    2. Lookup a customer
    3. Use customer's card on file to pay for the order

    If so, this feature is currently under review. 

    Thanks, 

    Clover Product


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