108 results found
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Show cardholder name in Tips
In the Tips program, it would be very helpful to also show the Cardholders Name or Last Name. Rather than having to look for the last 4 digits on the receipt and on the screen.
2 votesHello,
Thanks for your feedback. Would you mind elaborating on the problem you're running into by not having the Cardholder Name in this Tips report? Also, to confirm, are you referring to the Tips app on the Clover device, or on the Clover Web Dashboard?
Thanks,
Clover Product
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tip
When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.
2 votesHello,
We're going to review this with our QA team.
Thanks,
Clover Product -
STATION DUO: Please change the tip screen to appear after a transaction is made
Previously on the Station 2018 model the customer would be prompted to select a tip amount after the sale had processed. On the Station DUO the tip prompt screen pops up on the customer facing device after the Merchant clicks "charge on connected device" before the transaction has actually processed. I have had multiple of my merchants complain about this workflow because customers selecting the tip amount and leave because they think they have paid. My merchants have unfortunately lost a couple of sales because of this. They are high volume Coffee shops so they are unable to monitor whether…
2 votes -
Rev Class Data On Employee Report (from Clover device)
Many restaurants have the need for employees to "tip-out" other employees based off of their sales of food and non-alcoholic beverages during their shift. This is fairly common for small & medium size restaurants. For this reason, it would be great to have Sales Totals by Revenue Class print on the Employee report that comes from the Clover device (not the web)... since the employee would need to pull the report themselves and may not have access to a computer. I've had this request from a handful of restaurants.
2 votes -
Tip Suggestion Based On Order Type
Would like Dine In versus Take Out to have different tip suggestion options. We configured our tip suggestions from 15% to 30%. This works well for full Dine In service, however asking 15% to 30% for Take Out is rather high when limited service was provided so customers often select No Tip / Skip on our Clover Flex.
Would be excellent if we could additionally configure tip suggestions based upon order type to help generate more tips! So if order type is Take Out then we could set suggestions from 10% to 20%.
2 votes -
tips
Make remove the "skip/no thanks" option in the tips menu a customizable option. (in French "non merci")
We can customize percentages, and the text for each, but it would be nice if it was make possible de remove the “skip” option althogether.
The customize option is there if a client decides not to leave anything. Just don’t make it so easy to be a cheap tool.
Thanks.
2 votes -
Please allow us to remove the no tip option.
Venues should be allowed to remove the "No Tip" option at their own discretion. A customer can still decide to not tip, they'll just need to do so through the "Custom" tip option.
This is having such a negative impact on our venues that we're considering switching service providers. All major competitors would allow us to enact these kind of customizations.
2 votes -
Ability to customize when tips option is appropriate under certain categories
Have a feature that allows us to customize categories for when tips are appropriate and when they are not. For example, if someone orders from the dine in/restaurant category, have a feature available for tipping. If they order grocery items, they should not have an option to tip.
2 votes -
Color Code Tip Options
Research shows color coding tip options motivate tippers. The color Gold is the best tipping option to be selected to motivate tipping.
2 votes -
tip on paper for phone order on Duo
Currently on clover duo, if you have it set to 'tip on screen' but you get a phone order and input card information manually (like a pizza shop) the system wont let you add tip because the customer is not present. whenever manual card info is input, the receipt should print on paper so driver can gather signature and tip on delivery.
2 votes -
Enter tip on screen for Station Solo
Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2
2 votes -
tip split under one transaction
i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out
2 votes -
Portrait Mode on Clover Go apps
On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.
2 votes -
Add tip to a deposit
Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.
2 votes -
Calculate tip values next to the percentage BEFORE they choose the tip
My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.
2 votes -
2 GRAT/SERVICE CHARGE BUTTONS
WE NEED 2 BUTTONS! BEEN ASKING FOREVER
TO GO ORDERS MUST HAVE 15% GRAT
PARTIES OF 6 OR MORE MUST HAVE 18%2 votes -
merchant want the tips te be asked before the end of the transaction because is more convenient for his customer
want to be able to chose when to ask for the tip.
2 votes -
Tips Setup on tip entry location
In setup for clover mini that the tip entry location have a way to put tip in on tablet screen and on printed receipt.
2 votes -
URGENT! Add the ability to "adjust" tips after cash transactions!
It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.
I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…
1 vote -
Scan Barcode In TIPs app
The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.
1 vote
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