108 results found
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Allow different terminals to have different tip percentages.
Allow different machines to have different tip percentages. This will ne helpful for takeout orders.
1 vote -
Separating Services and Product Sales for tips
The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.
i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.
1 vote -
prompt the client to be able to tip the assistants in addition to the service providers. I.e.,
It is time consuming and really impedes the process of checkout when we have to stop the process, back out and then add an additional tip for an assistant in addition to the service provider bc the client does not get an option to tip the assistant on the screen. it could be like a total additional screen even?
ALSO, it is a BIG DEAL that when clients tip a percentage it is added onto the entire ticket and not just the service amount. it takes a lot of time to explain it every single time, and in the event…
1 vote -
Opt-In tipping instead of Opt-Out
Opt-In tipping instead of Opt-Out.
There's a big difference between asking how much you want to tip versus giving the option to tip if they press an optional button. Especially for services that don't usually but would sometimes like to tip (such as retail).
Leaving customers with thinking about if the person behind the counter is judging them for not tipping is not the final impression a customer should be left with and that is the only option with opt-out tipping being the only tipping option.
1 vote -
confirming tips at end of shift
I just had a server bring me a receipt. She went to enter the tip and it said tip was stored on device. She didn't use a hand held. Why can't she confirm the tip or let the manager have power to change the tip. This has happened numerous times. This has to change or else I need to change point of sales systems as my staff keep losing their hard earned tips.
1 vote -
pat.boychuk@sonapay.ca
Restaurant merchant runs multi shifts per day and would like the ability to filter employee tips report by the hour to receive an detailed tip report for just the servers working on Shift A or B etc. Currently tip reports are via a 24 hour period.
1 vote -
Turn Off Tipping for Certain Items
I run a store that sells both package liquor and drinks by the glass (a bar).
There needs to be an option to remove certain categories from a tip prompt subtotal.
For example if a customer buys a $10 glass of wine to drink at the bar, and on the same order purchase a $20 18pack of beer to take home…the tip prompt of 20% should only reflect the glass of wine for $2 tip.
Currently if this transaction happens at our store the 20% suggested tip would be based on the entire order cost of $30. This creates an…
1 vote -
Tips not requested when using Auto Gratuity
An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.
1 vote -
Holiday Service Surcharge
Would like to have a button for extra service charges on a Holiday - e.g Xmas or New Year's Day or a large group service - e.g a party or event. Sometimes some restaurant customers don't tip enough. This will incentivize our employees working during holidays & avoid absences then for an event of large group, for clean up service.
In Australia, tipping is not required but restaurants automatically have a holiday charge if they remain open & provide service on a holiday. This should be applicable here in the US, too. However, restaurant owners have the prerogative to do…
1 vote -
Ability to reorder tip options during checkout
Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.
1 voteHello,
The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?
Best,
Clover Product
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tipping
It would be really helpful to allow us to make tipping more customizable. Stuff like changing the wording to match our business and adding a function to round up to a dollar amount since we've found that people like that option to not have so much change.
1 vote -
Gratuity/Delivery Charge
Gratuity should only be based on the price of the product. When I enter a delivery charge it is included in my gratuity percentage because gratuity is a percent of the whole bill. There should be an option to add an additional fee for a delivery fee that is not taxed or included in gratuity but instead tacked onto the end total of the bill.
1 vote -
Tipping out back of house
I work in a place where it is customary to tip out the back of house workers that make my job possible. When we had cash tips, this was very easy. However, now that we are a cashless facility, this is much more difficult. Is there a way to be able to direct a portion of my tips to the BoH workers when I close out for the night? This would be a very appreciated feature for my fellow employees who work so hard to make sure I can do my job effortlessly.
1 vote -
please get rid of the tip amount showed in $ amount below the percentage suggested?
please remove the tip amount showed in $ amount below the suggested percentage amount.
1 vote -
Add the tip amount to the payment completion screen
For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"
1 voteHello,
This feature is under review.
Thanks,
Clover Product
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No Tip
- Need to modify receipt to include charges for “MDSE/services” under one line, and add another line for “TIP” followed by a line with the “TOTAL AMOUNT”. No Tax line at all.
- Need to add “No Refunds” under signature.
Batch Totals need to be as follows:
Sales
RefundsTotals
Tips
Cash back
Tax1 vote -
Tip percentage without cash amount
When customers would tip there would be percentage options. Now there is a dollar amount under neat the percentage. This is a new update that just came out and support says we cant remove it now. How can we get it back to just show the percentage only?
1 vote -
Clover Solo, Clover Duo, Clover Flex
Please let restaurant owner can deduct credit card fees from server's credit card tip automatically on shift report.
Most restaurant pos systems have that feature but clover.1 vote -
tip not on prepaid deposit
The tip calculation does not include a prepaid deposit. This could easily be added to the payment screen as a "Split Transaction with a Prepaid Deposit". The tip calculation would then be based on the total bill instead of the value of the bill minus the prepaid deposit. There are other solutions as well. A payment type in the other section could be titled Prepaid Deposit and the tip calculation would use the entire bill amount.
1 vote -
allow tip adjust on both devices receipts the station and the customer facing Mini
Cannot print a receipt with a tip line on both devices have to choose one or the other.
1 voteHello,
This feature is under review.
Thanks,
Clover Product
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