83 results found
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Clocking in/out function and Closing Out orders from Web Dashboard
The title features can only be accessed from the Clover devices right now. Please make it available to the administrator to be be able to do this via the web dashboard in case employees forget to clock out or close orders after they have left the place of work.
4 votes -
prevent Operating register app while cash drawer is open.
If employee permission set not to close out order not working at all, employees still able to close the order.
1 vote -
Reports by Tender Type to be access by employees not just Admin
Employees need to have access to reports by tender type and currently only the admin people have it. I had this ability with my other system and was told that I would with this system. I do not want to pay more for this feature. I want the features I had for the same amount.
4 votes -
Permissions-Opening Cash Draw
Limit employee access to being able to open cash drawer, even in the instance of completing cash transactions, not just manually opening cash drawer.
2 votes -
Disabling Employees when terminated
Disabling employees when terminated without deleting order history/transactions from their profile - so when we transfer servers using clover dining we don’t see everyone names that was terminated who doesn’t work there and make the transfer server in clover dining with ease
3 votes -
keep server even if it is cashed out by someone else ie: admin
keep server for tip purposes even if the ticket has been "cashed out" by someone else ie an admin or manager that has access to all orders and transactions. we do this a lot when it is busy and people come up to the bar to pay their bill. the bartender is a manager/admin and can cash out all tickets under her name. but the ticket and tip should stay in the servers name
2 votes -
Fingerprint syncing across devices
Merchants is not happy their station pro keep losing fingerprints and have to add fingerprint for employees. Additionally, from time to time Employee app have error saving the fingerprint. We keep sending diagnostics logs but at the moment we are tired that this keeps happening. We keep getting angry messages and calls from our merchants.
2 votes -
Employee permission to refund order by Asking Admin or Manager Approval
Reporting is being affected now when a manager refunds on behalf of an employee. The cash collected does not deduct from employees cash tender types from the refund because the manager or admin did the refund. In most POS systems if manager of refunding on behalf of the employee the order for the server or cashier is deducted to the owed to the cash drawer.
4 votes -
allow the employee login to be able to be split if the service was done by two employees and the customer does not want to pay twice on the
lets say a family comes in and two services attend the table and they only wants to pay off one card how does the funds split knowing that two servers assist that table and that how they are going to get paid. their needs to be away for the funds to be split under both server info even though one employee logged in.
5 votes -
Please make it to where we have the option to suggest tips in percentage and dollar amounts.
Currently you can only offer tip suggestions as a percentage, but as a coffee shop dollar amounts make more sense. People typically tip $1.00 -$5.00 per drink and with the percentage tipping option it doesn't even come close. It cuts baristas short by doing percentage suggestions even when upping percentages, and takes away the convienence option for customers when they have to exclusively custom tip. Giving us the option of percentage or dollar and letting us set our own tip options would be amazing. Thanks.
13 votes -
Restrict tender type by employees
Merchant would like to restrict their tender types to certain employees to force that for e.x., cash to be taken only by admin roles to force employees to give the money to people with that role.
12 votes -
Shifts should add employee hours to a total
When tabulating employee hours for a specific week/month Clover should total these hours for the time frame requested. Currently Manager has to manually add these up which is time intensive and open for error.
7 votes -
Shifts app Card Transaction Tip Fee Deduction
Merchant would like the ability to add a percentage deduction from tip totals per employee in the shifts app to account for fees merchant has to pay for card processing.
5 votes -
Allow limited access to inventory for employees. Add and edit items without adjusting price
Allow them to be able to keep track off stock, rearranging items but not be able to delete or change price.
6 votes -
Making the the difference between Cashier and Employee
My cashier does only that while my employees are paid by commissions, they can't wait to enter their code for the cashier.
They get paid by commissions and tips, my cashiers are humans and makes many mistakes, on payday it's **** for commissions reports3 votes -
Permissions - Deleting items
Ability for Servers to delete an item before its made. Basically need a separate permission before its made. Do not want to give them ability to delete after its made. Today they have to get manager approval to delete item before its made.
2 votes -
Orders by server view
Busy restaurants make mistakes and often close the wrong sale and the server forgets to filter the sale and then accidentally closes the wrong sale. Can there be a way for a server to log in and ONLY see their sales/orders? This is a MUST for FSR's. They do not want to comingle orders with other servers. This eliminates mistakes overall.. a dollar amount can easily match another open table. Please advise!
3 votes -
Clover Flex changes the Server when someone else uses a Flex to take a payment for them
When a server has a table and another person (like a manager) brings a Flex to the customer for a payment, the table (and tip) will be reassigned to whoever logs into the Flex and runs the transaction at that table.
This is horrible for the server because only they can take a Flex payment for that table, regardless if they are busy or the customer wants to pay at the bar.
A workaround is to create a ghost account with a password that everyone knows, and then take the Flex to the table with that ghost account, run the…
2 votes -
Letting ADMIN be able to correct cashier mistake on a old invoice
Many times I see my weekly orders and employee made mistakes but I'm unavailable to fix it!
1 vote -
Managers with override cards not Pins employees See pins
A employee will look at managers or owners pins and when they’re not looking the employee will use a managers can to make a change.
We need Manager’s slide cards for an override or change1 vote
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