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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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140 results found

  1. Can we setup a delivery option for online ordering that DOES NOT contract through doordash?

    Restaurants that have their own delivery staff don't have the option for online ordering to do it themselves...its forcing them to use doordash. Thanks

    5 votes

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  2. I would like a downloadable QR code that is specific to each table. But having a pdf QR code for a specific table, I will be able to design and laminate QR codes that I can permanently put on each table they way Toast does.

    1 vote

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  3. Flexibility for the merchants to control their delivery distance. This will allow delivery for short range or long range with variable pricing as a service fee.

    1 vote

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  4. The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.

    EX:
    Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.

    This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.

    11 votes

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  5. set purchase limitations on online ordering in order to prevent catering orders being expected within an hour

    2 votes

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  6. Make online menus able to be day-parted. We would like to make breakfast items available for ordering at different times than lunch items.

    3 votes

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  7. Merchant should be able to notify customers via text when order is ready for pick up.

    55 votes

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  8. Our customers have continuously requested an option to add pictures to the online ordering so they know what they're ordering, such as Uber Eats, Grubhub and so on.

    25 votes

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  9. Ability to have online ordering open but restrict pickup windows to different days (Toast has this).

    Example scenario: We are a BBQ restaurant that is open 4 days a week and we sell out. We want to give customers the option to pre-order at any time and schedule pick-up the following week. "Order by Sunday at mid-night and pickup next week Thursday - Sunday"

    2 votes

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  10. For online orders, enable pay at the store. In recent days, many of our merchants facing a lot of chargeback issues. money deduction from the bank. If we enabled the pay at store option, client will handle the payments directly. they have strong docs to submit if any disputes are raised.
    it will reduce the merchant's disputes on online fraudulent

    7 votes

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  11. Hi,
    In the clover Online Ordering System below Options are not there and I think they will help
    1. Search Bar - To check the Menu Item.
    2. Pay @ Store - If the customers wanted to pay @ Store.
    3. Pay by Cash @ Store - If the customers wanted to pay by Cash @ Store.

    Pls check the above options which will help customers to a great extent.

    3 votes

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  12. Add cash as payment method so customers can pay can and merchant will know the customer will be paying for cash. please provide update soon

    7 votes

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  13. We are a Restaurant and we offer our customer discounts when they order online thru our website (instead Skip or Uber). But there is no option on Clover online ordering where we can do such. With our current online ordering platform we could issue a Coupon code and Customers could use that Code at checkout. Also that code will only work if customer spend more that X amount.

    4 votes

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  14. Currently, the owner email receives notification when an online order fails to print; however, this isn't always the most effective communication option. Please add text notifications and/or a carbon copy to be sent to additional users/emails

    10 votes

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  15. Why don't you offer an online delivery option for businesses that already have a delivery provider that they pay? For example, pizza shops? We pay to have delivery drivers and we can't use to clover option for deliveries. Plus, the $6.99 fee that doordash or other 3rd parties charge seems VERY pricey. Customers in this town won't pay that when they can just call the restaurant themselves and only be charged $3 for delivery..

    My customers love the clover app because they can accumulate points. I don't want to offer online ordering through another third party app because that's obnoxious.…

    8 votes

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  16. Clover online currently only has the option for credit card payment. Please add a pay by cash option!

    4 votes

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  17. clients need to use digital giftcards, plastic giftcards, rewards codes and promos for COLO

    4 votes

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  18. Customers buy Clover gift cards and would like the ability to order online and use that tender type. if that is not an option can business owners have the ability to accept online orders and have the option to pay at the store when they pick up

    2 votes

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    Hello, 


    This will be available in a future release to the Ecomm API. 


    Are you interested in being able to redeem gift cards with Clover Web Ordering?


    Thanks, 

    Clover Product

  19. Ability to have a coupon code or promo code for Clover Online Ordering

    2 votes

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  20. for Omaha accounts to have the availability to pay with apple pay.

    2 votes

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