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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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140 results found

  1. We would like to see the ability for customers placing their order on COLO to be able to pay at the time of pickup rather than only having the option to enter a credit card at the time the order is placed.

    7 votes

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  2. 11 votes

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  3. Please add an option to disable special instructions for online orders!

    9 votes

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  4. Please give us the options to disable "Special Instructions". We run a business where customers are tying to add add to their orders without paying for it.

    9 votes

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  5. When an online order comes in ..... the clover device should PING loudly and have a pop up come saying "Order Arrived"
    We expect our staff to do other tasks during their down time so they aren't always right beside the clover unit to see the order print off.

    8 votes

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  6. As a 3rd party developer, I want to control the time and date when a scheduled order reaches as a notification to the clover device and manage printing the order receipt to the kitchen at a given time so that the scheduled order is served

    2 votes

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  7. Picture this: it's a busy rush. Chef says we are out of GUACAMOLE don't sell anymore! So I have to leave the cash and:
    -go to the office
    -open a browser
    -go to clover.com
    -sign in
    -click on account & setup
    -click online ordering
    -click online menu
    -de-select GUACAMOLE
    And then I need to head back up to the cash where I've been absent for 2-4mins

    This cannot be the way!

    Can we please get an option on the device to do this?

    I can even suggest the placement:
    -Click on Inventory
    -Click on item desired
    -Check box beside 'Show…

    11 votes

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  8. What happened? Shutting off Online Ordering from a Clover device went away with no notification. Now it has to be done from the dashboard.
    Not all Business owners are onsite and most don't want their staff to have access to the dashboard. This ability needs to be returned to the setup app.
    When important changes are made without notification to the Sales Team it impacts our credibility and is down right disrespectfull to the BC.

    2 votes

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  9. Merchant should be able to notify customers via text when order is ready for pick up.

    55 votes

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  10. The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...

    8 votes

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  11. We would like to accept online orders at least a day in advance only.

    I believe an easy fix would be to offer the merchant the ability to extend the food prep time outside of an hour to a custom amount of time (for example, 24 hours or 1 day, 2 days)

    Another fix would be to give the merchant an option to disable “pickup ASAP” leaving only “schedule an order” under pickup time.

    1 vote

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  12. Currently gift cards can only be used in person. There is no option to use digital gift cards online. We are curbside only right now so customers cannot use gift cards. Customers should be able to input digital gift cards online.

    23 votes

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  13. We are only opening for CURBSIDE PICKUP but Clover does not have the ability to remove the "In-store Pickup" option. Confusing and misleading to customers. Also, customers don't get the curbside order instructions so they don't know what to do upon arrival.

    7 votes

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  14. Square ingrates with Go Daddy, Clover should have the online store renovated and brought back for retail clients. Simplify the online webstore experience. Third party apps don't have good reviews.

    8 votes

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  15. The focus of a customer's online ordering page shouldn't be Clover's own branding and color scheme (imo). The Top banner has CLOVER with a giant GREEN banner. Green is NOT a good color for restaurants, and again, the focus should be on the customer brand/logo and the Clover name should have a reduced profile. It's about the customer. Make the BG color white, the Clover text black/neutral. This is small change but I think it's emotionally impactful for new merchants who see this page for the first time. The look, feel, and emotional resonance of our OLO, is falling short…

    20 votes

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  16. COVID changed our lives.
    Clover it's a request to add the following features to help us survive.
    1. Ability to modify or add prep time while confirming the order
    2. Text communication with customer regarding accepting and order ready for pick up
    3. Direct partnership for delivery with Doordash or Uber
    4. Use Uber for reference their system is very good, don't need delivery tracking.
    5. Online pool max for not accepting more than what we can handle.

    13 votes

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  17. Can you please allow us to set online service hours for any time, i.e. 11:59 pm, since the system will not accept 12:00am or beyond because it is on a different day. It would be convenient to be able to change the day, i.e. operating from Wednesday 9:00 pm to Thursday 1:30 am.

    12 votes

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  18. We operate a Foodtruck at multiple locations. When customers are scheduling orders for a particular day and time, there needs to be a dropdown that allows them to select a location for picking up their food. Currently, the system defaults to "In-Store Pickup" and that confuses customers because our "Home Business" location is not where we serve from.

    3 votes

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  19. I process for a growing franchise called Outer Banks Boil Company. We need the ability to INTEGRATE into a WIX website where a customer has the option to "purchase" an item with the option to pay in-store, and leave a tip online. This new integration with WIX should allow complete branding including customization with logos etc, ability to purchase online and the order is received and printed in-store by a Clover POS.

    18 votes

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  20. 4 votes

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