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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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115 results found

  1. The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.

    EX:
    Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.

    This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.

    5 votes

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  2. Why don't you offer an online delivery option for businesses that already have a delivery provider that they pay? For example, pizza shops? We pay to have delivery drivers and we can't use to clover option for deliveries. Plus, the $6.99 fee that doordash or other 3rd parties charge seems VERY pricey. Customers in this town won't pay that when they can just call the restaurant themselves and only be charged $3 for delivery..

    My customers love the clover app because they can accumulate points. I don't want to offer online ordering through another third party app because that's obnoxious.…

    5 votes

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  3. Currently, the owner email receives notification when an online order fails to print; however, this isn't always the most effective communication option. Please add text notifications and/or a carbon copy to be sent to additional users/emails

    5 votes

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  4. Every item in Inventory should have a simple checkbox to specify whether it is available for online ordering or not. Not all items in inventory are necessarily available for online ordering so there should be an option to include or exclude them from the online menu.

    5 votes

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  5. Please give an option to update the logo on the online ordering above the business information.

    That makes things easy for the customers to find the right restaurant they are irdering

    5 votes

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  6. So I just ordered food using this app and NOWHERE says when it's going to be ready. No idea if it'll be 10 mins or 30. That's a really important feature IMO. I had to call the restaurant and ask them when my food will be ready, which is inconvenient.

    5 votes

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  7. We have been offering To Go orders only since mid-March. In Ohio you charge

    tax of 8% on food and beverage when servicing in-house but no tax for food

    to go. We are allow to sell alcohol to go, which we need to charge tax of

    8%.

    We are currently using RESTAURANTOPS to manage the online ordering. They

    allow us to either use default tax or no tax - the no tax option works in

    Restaurantantops but not in Clover. To make it work for Clover, where no

    tax is charged for food but tax is charged for liquor and…

    5 votes

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  8. We have a lengthy list of offerings, and average customers will need to scroll a lot to find the items they may want. It would be great if it lets us just present only the list of Categories first, and then, items under the selected categories for easier browsing.

    5 votes

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  9. clients need to use digital giftcards, plastic giftcards, rewards codes and promos for COLO

    4 votes

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  10. to automatically add a service fee to online orders

    4 votes

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  11. I do not see the need to print Server Name ( Owner’s name) on order receipt + date / time stamp for Online Orders ( both Ordering.app & Clover Ordering). Those information alone take 4” of receipt space.
    Can someone look into this?

    4 votes

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  12. Please give us the options to disable "Special Instructions". We run a business where customers are tying to add add to their orders without paying for it.

    4 votes

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  13. 4 votes

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  14. 4 votes

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  15. option to apply delivery fee that can be deducted from cash sales

    4 votes

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  16. Request to add quantity amounts to every order put in, as well as, the ability to create/customize orders. his shop sells donuts and he wants the customer to be able to 'build' the donuts (base, toppings, &icing)
    merchant is also wanting to add pictures to online ordering

    4 votes

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  17. Merchant would like to request an enhancement for the Clover Online Ordering App so that the clients can select multiple modifiers when choosing their sides. I provided the workaround for adding them as items for the COLO only for the mean time.

    4 votes

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  18. Clover should have the option for the merchants to setup different pricing when it comes to Online Ordering.

    Business always have different pricing on different ways the customers proceed to order.

    3 votes

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  19. When making online orders (as a customer), order items get saved to the history. But the order changes. An example - from a local taqueria:
    - Bean and cheese burrito
    - Add guacamole
    - No salsa fresca
    - Bean and rice burrito
    - Add guacamole
    - No salsa fresca
    - Carne Asada Burrito
    - Add guacamole

    becomes

    • Bean and cheese burrito
    • Add guacamole x3
    • No salsa fresca x2
    • Bean and rice burrito
    • Carne asada burrito

    This makes it impossible to simply reorder. It would be helpful if the items stayed the way they were ordered. (I do appreciate them being…

    3 votes

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  20. Please implement Happy Hour feature on Colo. Currently, the happy hour discounted items do not apply to the Colo

    3 votes

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