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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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115 results found

  1. Currently, there is no option for us to automatically disable sold-out items, we have to do it manually in the POS. Please add that feature

    2 votes

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  2. Merchant needs the capability to change the server who is handling the online orders so that he can give that server the tips.

    1 vote

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  3. Clover Online Ordering should have the ability to schedule business closure dates on future dates for Holidays, etc. This would help prevent merchants from forgetting to turn off online ordering and having orders come in while the business is closed for holidays.

    1 vote

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  4. We should get a ringtone when a COLO order comes up, that way in case we're not nearby the device, we can see when an Online Order is processed.

    1 vote

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  5. When you're taking an address for a delivery order. And you would have to enter everything like zip code, states, city, etc... You should add google maps or Apple maps in the system where once you start typing the address, it starts to show up then once you click the address you want, then it applies the address, city, states, zip code without typing the whole address.

    2 votes

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  6. I would like a downloadable QR code that is specific to each table. But having a pdf QR code for a specific table, I will be able to design and laminate QR codes that I can permanently put on each table they way Toast does.

    1 vote

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  7. Flexibility for the merchants to control their delivery distance. This will allow delivery for short range or long range with variable pricing as a service fee.

    1 vote

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  8. With the direct integration to Clover for Grubhub, Doordash, UberEats, the menu on these third party platforms will be cleared and replaced with their Clover Menu... specifically the items enabled for Clover Online Ordering. This means that their in order to use this integration, a merchant would have to list the same prices as their direct online ordering page. Most merchants have their own online ordering page populated with lower prices than the ones on third party platforms in order to protect their bottom line. Can we build in a mechanism that allows for a percentage price increase before the…

    1 vote

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  9. Please add a feature for customers to pre-order by a specific time that is more than 90 minutes. We require pre-orders a day in advance (due to production time). So a feature saying customers MUST order by a certain time/date would be required for us to utilize online ordering. And, having a requested pick-up time option would also be great.

    1 vote

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  10. There is no way currently for a merchant using Clover Online Ordering to change the order that the menu categories show in. It would be great to be able to drag and drop these to change the "Layout" in the Online Ordering setting pages... just like it can be done within the inventory app for the category layout shown on the Register/Clover Dining screen.

    1 vote

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  11. Our customers have continuously requested an option to add pictures to the online ordering so they know what they're ordering, such as Uber Eats, Grubhub and so on.

    23 votes

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  12. Merchant should be able to notify customers via text when order is ready for pick up.

    38 votes

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  13. For online orders, enable pay at the store. In recent days, many of our merchants facing a lot of chargeback issues. money deduction from the bank. If we enabled the pay at store option, client will handle the payments directly. they have strong docs to submit if any disputes are raised.
    it will reduce the merchant's disputes on online fraudulent

    5 votes

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  14. Add cash as payment method so customers can pay can and merchant will know the customer will be paying for cash. please provide update soon

    5 votes

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  15. Ability to have online ordering open but restrict pickup windows to different days (Toast has this).

    Example scenario: We are a BBQ restaurant that is open 4 days a week and we sell out. We want to give customers the option to pre-order at any time and schedule pick-up the following week. "Order by Sunday at mid-night and pickup next week Thursday - Sunday"

    1 vote

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  16. clients need to use digital giftcards, plastic giftcards, rewards codes and promos for COLO

    4 votes

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  17. The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.

    EX:
    Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.

    This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.

    5 votes

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  18. Ability to have a coupon code or promo code for Clover Online Ordering

    2 votes

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  19. set purchase limitations on online ordering in order to prevent catering orders being expected within an hour

    1 vote

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  20. Can we setup a delivery option for online ordering that DOES NOT contract through doordash?

    Restaurants that have their own delivery staff don't have the option for online ordering to do it themselves...its forcing them to use doordash. Thanks

    1 vote

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