Exchange policies are vital for a retail businesses, and the exchanges of items for an item of greater or lesser value is equally as vital.

In the case for lesser value:

Consumer returns to a store, and requests to exchange an item (A), for item (B). Item A is $200, and Item B is $100.
At the point where the merchant is selecting items for the exchange, in the event the merchant selects an item of lesser value and no more; the merchant can either:
1. Issue a store credit/gift card for the remainder.
2. Offer cash back to the customer (Setting).
3. Select more options until equal or greater.

In the event the exchange is for an item(s) of greater value, the prompts continue into the payment screen where the merchant or customer can select the payment method.

any updates on this?

any updates?

Clover....can you update us on this one??? It is costing my merchant $300 per month in gift card activations to be able to handle "exchanges" for different priced items. They are going to leave and go to another POS if Clover can't figure this simple retail store operation out. Let me know if you need help figuring this out. I can't sell any more Clovers to retailers until this gets done. Thanks!

Any updates on this one?

clover???? Any update on this??? Needs to be done and NOT have to use a gift card that costs the merchant the card and the %.

HI CLOVER!!!! Any updates on this one????

Since this issue has not been addressed/resolved it is still an issue for retail merchants who take an exchanged item only to replace for an item with different price point.

Since Clover only offers to exchange item in Orders app for another item with same price point, this is causing issues for merchants inventory and time spent correcting issue to satisfy customers.

Ongoing since 2019, it may be time to address.

Merchant would like to be able to exchange an item that costs more or less than the item being exchanged.

This will help eliminate all the time it takes to refund onto GC then re-ring up new transaction. Please add a search bar and scanning ability too!

Please allow for merchant to exchange items with different values. It would be nice too if when exchanging items you could scan the items instead of having to scroll to find them.

We have several retail stores and would love this capability. It's a hassle trying to issue a credit then re-ring in a new sale.

Please see below: Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.

100% this needs to happen. Please fix Clover. This is essential to our business.

Be able to return items for more expensive items

I have installed Clover Station at some retail stores and they AGREE that the worst part of clover for a retail store is that it can't process and exchange correctly. Every other retail software can handle this, but Clover can't. Unfortunately, it means that my ISO office has completely stopped marketing Clover to retail stores until this gets fixed.

1) Customer comes into store and buys a large blue shirt for $100. They gave the shirt to someone as a birthday present.
2) Customer that received the shirt comes back into store and needs to exchange the shirt for a different shirt that is a different prices. They don't like the blue shirt and they don't fit into a large. So they want to exchange the large blue shirt for Medium Red button down shirt that is $150.
3) Clover should add the large blue shirt back into inventory, and have a credit on the sale screen for $100, and then ring up the $150 medium red shirt in Clover, taking the medium red shirt out of inventory, and prompting the clerk that an additional $50 needs to be paid.

Done! That is all Clover needs to do.

Please add this ASAP as our current merchants are demanding this, and then we can start selling Clover Stations to retailers again.

Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.

Please have Clover dev team or support contact me directly if they want some case studies so that this can be easily and quickly added to Clover.

Merchant would like the option to exchange an item for a higher or lower amount to avoid a full refund

Customer wants to exchange an item with a different item much more expensive we should be returning the exchanged item to inventory ring up new item the buyer pay the difference

MERCHANT IS ASKING THAT HE WOULD LIKE AN EHNHANCEMENT TO BE DONE TO ALLOW EXCHANGE PROCESS TO BE ABLE TO BE DONE THROUGH THE CLOVER EVEN IF ITS NOT THE SAME AMOUNT BEING EXCHANGE.

We would like to see and option to be able to exchange items for other items in inventory of all values. Today unfortunately an employee made a mistake that cost us $50. This is also an inconvenience as customers do not want to be debited again as they are unsure when they will see a return for their original transaction.