Ability to edit Paid Orders
Requesting to be able to adjust or edit Orders after they have been paid. Mistakes happen where the wrong tender or item could have been selected. For instances like that, Admins should be able to make corrections when necessary, regardless if the Order is Paid or not... especially while the customer is still present and the batch is open.
Need to (reopen) paid checks option.
A lot of servers do mistake and closing wrong checks and need to fix the problems.
Refund option is refund but that’s doesn't mean fixing issue.
We need to add option to reopen check like every POS .
Refund means we paid back customers for reason but I don’t trust employees doing refund since just need to fix simple issue.
Absolutely needed, biggest deterrent for large/high volume restaurants right now.
Michael HOFFMAN commented
This definitely needs to be revised because we have merchant calling in requesting this feature to be added so that can be efficient using the clover device
Alex's World commented
in a custom electronics field, we need to take 50% down, start the install and add on other parts and delete unused parts. need to add labor charges after the deposit, same as it would be in any industry I would think,
Have to be able to re-open and modify partially paid tickets
Sylvester Tucker commented
Yes, there needs to be a way to reopen tabs, in the event a bartender or waitress closes out the wrong ticket with the wrong card. I have a customer right now requesting this feature
David Eberting commented
This is needed but this might help in some of the scenarios.
First you have to have the correct permissions.
Go to the order in "Orders" app, click the order, click Exchange/Refund. If there is an error on one item you can select "refund Item" and refund that item. If you have to do a new charge for the correct item than it's a complete rebuild.
If you took a payment on the wrong ticket and nothing on the ticket needs to be edited, "Orders", Exchange/Refund, refund payment, now it will let you add a payment to that ticket (but not edit items on it).
Many FSR merchants are complaining that there is not a way to remove a payment from an order without refunding the entire order and then having to re-enter the order and fire to the kitchen again. They need the ability to void the payment and enter a new payment without voiding the entire order.
Parker McClendon commented
Number 1 issue we have currently is this; Clover please resolve
The merchant is suggesting in some instances an employee may key the incorrect item on an order and take the payment. The merchant would like a functionality implemented that will allow the order to be reopened to correct the error, instead of having the refund the entire transaction, re-keying the order, an taking another payment from the customer
Terry Miltner commented
I have a very large merchant with 8 clovers and they are about to switch to micros for this exact reason. They are insanely busy, and many times a card is swiped for the wrong table. When this happens, they have to void the transaction.
BUT - there is no feature to re-open the order and apply the correct payment card. Instead, they have to open a new table/order, re-enter all of the items, apply a note to the kitchen "do not make" (because you can't close an order that is not fired), swipe the card again to complete payment. This is a restaurant that has on average 5-10 different items with several modifiers on most orders and when this happens, it is disastrous. It is so bad, that the merchant is very close to taking a loss on 8 clover stations and buying all new micros systems - she has micros at another restaurant that she owns and it has this feature.
This feature would be very useful. Often times a CC is accidentally swiped for the wrong guest and then the whole order needs to be deleted, re-entered and fired to the kitchen.
ROBERT GRIFFIN commented
Merchant wants the option to re open closed order after closing and refunding order
Jon Guston commented
Order are closed my mistake frequently and/or guest notice errors on the check after paying and Clover makes the process too difficult to re-open and take care of our customers. When a payment is made, we should be able to re-open the order and void the transaction to correct the mistake.
Jennifer Blitzy commented
100% necessary for our restaurant to continue on
Ted Copeland commented
This is a huge issue for FSR right now. We need to add this to stay competitive. When a table is closed out incorrectly and paid for, there needs to be an option to re-open and void the transaction to be able to pick up where they left off. When staff makes this error, which commonly happens during staff changeover, it can take 5-10 minutes to re-do this all manually to ensure the exact same order is re-keyed as to not mess up reports.
Antonio Frausto commented
Yes yes yes! When our servers make a mistake and close out the wrong table with a payment, the process to refund and completely rebuild the order takes forever - especially for a high volume restaurant on a busy night... we are sacrificing sales and service to do this and it should just be simple manager approval to void the sale / re-open the table so we can fix any issue that came up.
Every major platform used by high volume restaurants has this ability; re-open a paid order when a mistake has been made (i.e. server closed the wrong table or customer finds an error after payment). With the ability to re-open a table that has been paid should provide a voided payment as well.
There should be a way to void or remove the payment on a closed order without having to re enter the order.
If an incorrect tab was paid, an option to give permissions for re-opening an order after it is paid would be a huge time saver as the entire order needs to be re-entered from scratch today.