automatic order number sync between multiple devices
I've had multiple clients set up with multiple stations at a counterpay restaurant where they set up automatic order number generation with a rollover at 100. However, often times when a device is accesses, a new orders is entered quicker than the device can sync to the cloud and pick up the order# sequence... and thus duplicate order numbers are commonly sent to the kitchen. It would be great if this auto-order # feature could have a sequence independent for each device and just send a unique 1 or 2 digit prefix for each device. This is a real issue now though.
CYOGEL LLC commented
did you get this problem fixed?
Shaikh Noor commented
Actually it's not the issue with syncing. I have a Flex and Station 2 in the same network. But as I create order on the Station it creates it's own order number with own sequence, and when creating in Flex it's creating also same number for instance, I created a To-Go order from Station it printed the receipt with 03 (To-Go) but I already printed another order from the Flex that printed receipt as 03 (To-Go). so it's overlapping on another imagine if the restaurant is busy and servers are ordering simultaneously the numbers will be all over the place and they are already mixing orders as it is happening in real time with my merchant. There has to be a solution that the system should either sync the order number with same order type across the devices or as the above mentioned that have a sequence ID or something before the number to identify it's from another device.