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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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148 results found

  1. We have been offering To Go orders only since mid-March. In Ohio you charge

    tax of 8% on food and beverage when servicing in-house but no tax for food

    to go. We are allow to sell alcohol to go, which we need to charge tax of

    8%.

    We are currently using RESTAURANTOPS to manage the online ordering. They

    allow us to either use default tax or no tax - the no tax option works in

    Restaurantantops but not in Clover. To make it work for Clover, where no

    tax is charged for food but tax is charged for liquor and…

    5 votes

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  2. We have a lengthy list of offerings, and average customers will need to scroll a lot to find the items they may want. It would be great if it lets us just present only the list of Categories first, and then, items under the selected categories for easier browsing.

    5 votes

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  3. Currently, if a customer goes to Clover online ordering and cancels the order, the $0.00 order ticket will stuck in the order app and cannot be deleted, which is cluttering the list. Please add an option to delete or archive these cancelled orders from the orders app.

    4 votes

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  4. Please add a feature for customers to pre-order by a specific time that is more than 90 minutes. We require pre-orders a day in advance (due to production time). So a feature saying customers MUST order by a certain time/date would be required for us to utilize online ordering. And, having a requested pick-up time option would also be great.

    4 votes

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  5. There is no way currently for a merchant using Clover Online Ordering to change the order that the menu categories show in. It would be great to be able to drag and drop these to change the "Layout" in the Online Ordering setting pages... just like it can be done within the inventory app for the category layout shown on the Register/Clover Dining screen.

    4 votes

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  6. Clover online currently only has the option for credit card payment. Please add a pay by cash option!

    4 votes

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  7. Please implement Happy Hour feature on Colo. Currently, the happy hour discounted items do not apply to the Colo

    4 votes

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  8. In the orders app you can view all orders open or closed. When you click on an order you have a couple of options you can do. You can add a payment, re-open the order, combine the order with another one, etc.

    It would be an excellent feature if we could DUPLICATE AN ORDER here as well. For example, some of my merchants will have huge orders that get placed on a monthly basis so it would be nice if they can pull up the customers previous order and simply duplicate it so they dont have re enter the order…

    4 votes

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  9. Looking for when you put in an address it will tell you if it is within your delivery range.

    ex: If I use a 3 mile radius, and you call and you are 4.5 miles away, then I ca have the option to override and bring you a delivery or just say no.

    ex: Ability to draw on a map ( like google map) where a delivery range is, and if the address inputted is outside of it we won't deliver.

    reason: not everyone knows geography around and want to eliminate having to drive "to far" for a delivery.

    4 votes

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  10. 4 votes

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  11. Merchant would like an option for the COLO prep time to automatically change depending on the time of day

    4 votes

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  12. Add modifers when adding inventory items on clover go and also to be able to keep track of stock by modifier as well as item

    4 votes

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  13. Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.

    3 votes

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  14. My website uses Clover for online ordering. It would be very helpful to add customization in terms of pictures, logos, etc. to that specific page to make it more unique to each website owner. If there's any possible way for this to happen, please let me know as I would like make my ordering page more lively or at least have my logo set up on there

    3 votes

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  15. Clover Online Ordering should have the ability to schedule business closure dates on future dates for Holidays, etc. This would help prevent merchants from forgetting to turn off online ordering and having orders come in while the business is closed for holidays.

    3 votes

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  16. Currently, there is no option for us to automatically disable sold-out items, we have to do it manually in the POS. Please add that feature

    3 votes

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  17. Make online menus able to be day-parted. We would like to make breakfast items available for ordering at different times than lunch items.

    3 votes

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  18. Ability to have a coupon code or promo code for Clover Online Ordering

    3 votes

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  19. Hi,
    In the clover Online Ordering System below Options are not there and I think they will help
    1. Search Bar - To check the Menu Item.
    2. Pay @ Store - If the customers wanted to pay @ Store.
    3. Pay by Cash @ Store - If the customers wanted to pay by Cash @ Store.

    Pls check the above options which will help customers to a great extent.

    3 votes

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  20. Clover app says there is an option to order ahead, but it will not allow ordering ahead outside of hours of operation, which is the whole point of ordering ahead to schedule order for pickup during open hours. However, accessing the online store through a web browser does have the appropriate/expected functionality at all times allowing scheduling of orders for future days/times. This is very confusing to my customers losing functionality when using the app vs. the web browser. The app needs to allow the same functionality for ordering ahead that is offered in the browser.

    3 votes

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