154 results found
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Screening Online Orders
Will there eventually be a way to pre approve an online order (Accept/Decline)?
1 vote -
Online Order Descriptions
When adding descriptions for online items if you type anymore than 60 characters the description flows into the space between items. You can use even less characters if your item name is long or you add a picture. For ease of reading while on a mobile device the constraints in which a description can fit per item would ideally be increased. Or font sizing would help to mitigate this. Is this something that is in the works of implementing?
1 vote -
Allow merchant to cancel online orders
Merchant would like to cancel online orders if they run out of the particular menu item.
1 vote -
Remove "ASAP (in 20 mins)" order option from Online Order
From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.
I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.
But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…
1 vote -
Address
From the register icon, if you choose delivery the prompt for address and telephone number should automatically pop up. There is never a time that you will choose delivery and not need the address. For restaurants that have younger employees-if they forget to ask for address information it creates big problems to retrieve that information.
1 vote -
need to see declined payment attempts with decline reason to report to customer
need to see declined payment attempts with the decline reason to report to customer so they can correct and try again
1 vote -
E-COMMERCE QR code
have the choice of TKO or eat on site at the start of ordering following scanning of the QR code
1 vote -
Menu update takes longer time like several hours
Our POS Clover is integrated with GrubHub & Doordash. Any menu updates we do gets instantly updated in Doordash but it takes several hours to update in GrubHub system. This creates confusion among Customers on seeing different menu in different online ordering services. Also in the case of removing an item during business hours, customer can still select that item and place an order from GrubHub, but the order end up getting canceled because in POS the item is removed but GrubHub it is still showing up. Please help to make the integration consistent among different delivery service providers to…
1 vote -
Clover ordering should work on Chrome
Clover online ordering does not work on:
MacOS Venture 13.5.1
Chrome Version 116.0.5845.140 (Official Build) (x86_64)It allows the user to add items to the cart, but the cart will not open and there is no way to complete the order. As a work around, I can open Safari and re-enter my entire order. This has been a problem for at least a year.
1 vote -
3rd party deliveries on phone orders versus online orders
I currently have my online delivery orders getting assigned to a doordash driver through the DoorDash Drive setup. I would like for my instore delivery orders to be routed to doordash for a delivery driver to be assigned, just like my online orders.
Perhaps a field for selecting delivery time so that orders aren't made too far in advance.
1 vote -
Clover customer facing app should allow to show different name/picture for different locations
We have three locations that all take on-line orders through the Clover App. The app shows all three locations when the customer does a search, but shows the same photo/logo/name which makes it very difficult for the customer to tell if they are ordering from the correct location. For us it's more confusing because the locations have addresses on the same street name 2063 and 260 so they are constantly choosing the incorrect location.
Each location should be able to choose it's own name, photo, logo just like we can do with the menu, hours etc.1 vote -
Clover online ordering categories need to be able to hide
We would like the ability to hide specific categories. There are categories I would like available on pos but not online
1 vote -
Order fulfillment
It would be good to add flags to orders that have multiple available settings. Sure, Open and Closed are nice but that doesn't assist someone fulfilling orders keep up with the orders already picked up when all online orders come in paid in full and closed. A separate column for that flag would be good and to make the multiple options be configurable by the merchant would be nice. The ability to then filter based on this status is key. Also, the Orders Screen really would benefit from having a field for searching based on customer name, phone, or email…
1 vote -
Scan to Pay for Android User
We found out scan to pay feature works only for Apple device at this moment.
The problem is there are a lot of people using android too.
Could you please develop that feature for android user?1 vote -
Online Ordering Option Needed
Merchant request to have an option to add a specific schedule to certain items during the day through Online Ordering. There are specific items that should be available in a exact time in the day. Example: Breakfast, lunch...
1 vote -
Food Truck Online Ordering
I have a mobile food truck. Like to using the online ordering but when I change locations and activate the online ordering it is a hassle to manually changing the location every time I am serving for that day. Can a pop up be created for my location service for online ordering ? Even if you can create a Headline on the web address for" online ordering location or we are serving at .... " where I could manually type the address for where I am serving for orders to be picked up would be lot better than changing original…
1 vote -
Marketplace Tax for Online Ordering Partners
In several states, Online merchants such as Doordash, Ubereats, and Grubhub, have to collect tax and pay it directly to the state, without that tax collected going to the restaurant.
Right now, under the current iteration of the integrations with Doordash, Grubhub, and Ubereats, the taxes on those orders are bundled with the default sales tax set for the restaurant. This makes it difficult to differentiate what revenue and what tax is from Online Partners and which one is from the restaurant or direct-online-ordering with the restaurant.
The Clover Help file on "Track Taxes on Sales" (https://www.clover.com/en-US/help/track-taxes-on-sales) mentions:
…
1 vote -
Refunding Online Orders Should Closeout Order Not Enter Pending Status
When refunding online order through a device it puts the order status to "Pending"/"Open". After refunding online order this should enter a close status. Only way for merchants to correct is to go through Dashboard and "Delete" order as they cannot delete from device.
1 vote -
Special instructions missing - Doordash, Uber Eats, Grub Hub
Special instructions do not appear on order receipts for online orders placed through Doordash, Uber Eats, Grub Hub.
1 vote -
1 vote
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