101 results found
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Reports
When the servers has a refund, only the manager has the power to refund the item, when they look at the report, is not under the server but is shown under the manager who did the refund. I would like to have any type of permission to let the server click refund, then ask for the manager code and then after the refunds is clear, I need them to be under the server report
5 votes -
end of day waiter report should not complete if they have opened orders
should have an option that it doesn't print unless all opened orders are closed
5 votes -
SALES BREAKDOWN (FOOD AND LIQUOR)
There is currently no way to quickly determine the restaurants (or individuals) sales break down for Food and Liquor. This information (liquor sales) would be useful for servers at the end of each shift to determine the amount they must tip out the bartenders. Additionally, this information would be extremely beneficial for the restaurant to determine sales of periods (daily, weekly, monthly, quarterly, yearly). There has to be a better way to do this, than continuing it on our fingers or with scrap paper. Your assistance is greatly appreciated.
4 votes -
employee sales report with categories
merchant would like to be able to view employee sales by category (ie. food, beverage, etc.
4 votes -
Restaurant Reporting Employee Details
In restaurants with bars, generally the server needs to tip out the bar on bar sales. We need to have a breakdown by category or revenue class available on the device. It's too cumbersome to have to go through all of the steps using the dashboard, and many shift supervisors and even managers do not have access to the web dashboard. Additionally, you want to be able to print the report and attach to server check outs to be turned in to owner or accounting or whomever. Please do this ASAP.
4 votes -
Report
I need a detailed report showing when an item is moved from one table to another, who authorized the move, who performed it, and at what time. At my restaurant, we’re experiencing issues because we don’t know who is moving items, when it’s happening, or who approved the changes. This report is critical for us, and it would be extremely helpful to have it available as soon as possible.
4 votes -
Option to Filter Sales Overview by Employee on Stations
Being able to filter by employee when running the sales overview from a station would be very helpful in environments when you cannot always turn off "view all sales activity" for servers and/or bartenders & do lots of paid outs or paid ins.
Since the Homebase and Shifts reports do not account for Paid Outs and Paid Ins, it would be nice to be able to use the Sales Overview with more flexibility from the ground level. We get hit with a LOT of accountability scenarios in restaurants and bars. Bartenders using both a Flex and a Station sometimes is…
4 votes -
Service Charge
I need to know at the end of the day if the service charge is credit card or cash.
4 votes -
App compare last year data
When using the mobile version of Clover, the screen we use most often is our Sales Overview to review sales for the day. Often this page will compare our daily numbers to numbers yesterday or last week. Now that we've been in business for 1 year, we'd like to see our numbers compared to the same day last year. I was informed by Clover Tech Support that there is no setting to change this, and that you have to use the web browser version of Clover to search this data (which is not convenient). Year over year data is a…
4 votes -
Credit Card Tips Witheld
The merchant would like to withhold tips of 3-4% in the employee sales report . By law tips are 100% transferred to the employee, however now the merchant is paying full credit card processing fee's on tips on monies they do not keep, making this non-compliant, there can be a feature on the dashboard back office, to turn on "Tips witheld" only % displayed that will reduce their cc tips. This will offset the cost of processing credit card tips against the company, this will update the reporting for cc tips in employee sales report and homebase. The employee sales…
4 votes -
"Time Per Order" report
Fast service is vital to a restaurant. Would like a report that tracks restaurant performance metric "Time per order". Would like to see it by hour, by day, trends over time.
4 votes -
sales tax
third party online sales and sales taxes should be excluded on the report, or reported separately because they pay the taxes, so i get the clear picture of taxes owed to state, county and city, right now its included in the total sales.
4 votes -
4 votes
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Clover dining call out from multiple customers
I was at the clover summit last week and expressed this idea to xxxxx. He said this was the best forum to get it looked at.
1. Auto gratuity currently doesn't show up on the end of day shifts report as part of the Cash sales - CC tips = owes house equation. This causes 2 of my merchants to do it manually, is there a way we can enter into the end of shift equation?
2. About 10 of my full service merchants have servers that will take the order and therefore put their pin number in, (no matter…4 votes -
REMOVE OR HIDE SALES REPORT FROM HOMESCREEN
The sales report is displaying on the home screen of clover device. And our merchant don't want that. Could you please find a way to remove or hide it from the home screen.
4 votes -
Doordash and UberEats Taxes Seperation
Currently when integrated the taxes for the orders get added into the taxes collected even though Clover is not processing these payments. The Restaurant must have a way in reporting of separating these taxes out from the taxes that were on Clover processed payments
3 votesThank you for submitting your Idea to UserVoice.
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Monthly Sales Report broken out by Tender by Day
Need the ability to have a Monthly Sales Report that shows the total Daily amount received broken out for Debit/Credit Card Sales; Cash Sales; Checks; and Gift Card Purchases all on one report. Very similar to the current Monthly Sales Report, but instead of all sales totalled together, break the totals out.
3 votesThank you for submitting your Idea to UserVoice.
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Generate a Tips report
Create a tips report. Thank you. Include a bi-weekly (or custom time frame) for payroll needs.
3 votesThank you for submitting your Idea to UserVoice.
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Shift Reports
Most Restaurants and Bars have multiple Shifts throughout the day. Cashiers and bartenders begin their shift with a starting cash (bank) to provide change to their customers. In established restaurants cashiers/bartenders are responsible for all cash transactions, sometimes with and without manager approval. It is a Requirement for their Shift Reports to include starting bank, cash payments, cash payouts and deduction of credit card tips.
Currently Clover Shift Reports (Homebase) only tracks cash payments and credit card tips. That is unacceptable for most hospitality organizations.
3 votesThank you for submitting your Idea to UserVoice.
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employee sales report on Device
Merchant is looking for an Employee Sales Report by employee/category on the Device so that they can tip out properly. It used to be from Shifts App but Employee's need to have access to all of their Sales at the end of their shift so they can calculate shared tips with bartenders and cooks. This needs to be on the device as most employees do not have Dashboard access nor is there a computer handy most of the time.
3 votesThank you for submitting your Idea to UserVoice.
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