134 results found
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Delivery Options
For clover online ordering we need to be able to use 'delivery' as a fulfillment method (not a 3rd party, our own delivery) - so that we can deliver to customers seamlessly - Clover USA has this, but Clover Canada does not, Canadian customers simply need access to the programs you already have but made available in our country. If turned on - customers can choose delivery, add an address and pay the fee with their checkout, will print a receipt with a delivery address (even better an address and unique QR code that the driver can scan which opens…
31 votesThank you for submitting your Idea to UserVoice.
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Add a Built-in Utensils Request Option for Online Ordering
Clover Online Ordering should include a built-in utensils request option.
A simple checkbox such as:
□ Request utensils
during checkout would allow customers to request utensils only when needed.
The feature should be configurable so merchants can enable or disable it depending on local requirements and their operational needs.
Many jurisdictions, including California, require restaurants to provide utensils only when requested by the customer.
Major delivery platforms already provide this functionality.
7 votesThank you for submitting your Idea to UserVoice.
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Be able to remove order note for online order
Many merchants want to remove order notes for online orders. You can do this for kiosk, but not for online orders. Many customers putting special request that are normally being charged. Customer are getting free add on.
3 votesThank you for submitting your Idea to UserVoice.
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Ability to give Deletion Reason on live order/check
It would be nice if and when a person operating in the Register Mode is prompted to give a reason when an item is deleted from a live order/check. This would help prevent the operator from deleting off items for friends and cohorts at their own discretion. During our Grand Opening, the team was told to stick strictly to our Discounts Code and to not comp too many items. We found that there were 75 item deletions in one day from checks. Some were legitimate mis-rings, but others are very questionable since we were told to watch out because one…
1 voteThank you for submitting your Idea to UserVoice.
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**Suggestion: Allow Restaurants to Adjust Pickup Times for Online Orders**
Suggestion: Allow Restaurants to Adjust Pickup Times for Online Orders
Clover Online Ordering currently appears to use a preset pickup time for each online order. However, during busy periods, there are times when the restaurant needs more time to prepare an order than the original estimated pickup time.
It would be very helpful if the restaurant could adjust the pickup time for an individual order after it has been received.
For example, a feature similar to Uber would be useful, where the restaurant could:
- Add additional preparation time to the order, such as +10, +15, or +30 minutes, with the…
1 voteThank you for submitting your Idea to UserVoice.
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Customer Phone Number Formatting on Order Printouts
Suggestion: Improve Phone Number Formatting on Online Ordering Printouts
On Clover Online Ordering printouts, the customer’s phone number currently appears as one continuous string of digits, with no spaces or breaks.
For example:
6135551234
It would be much easier and faster to read if the number were automatically formatted into the standard three-three-four format:
613 555 1234
or:
(613) 555-1234
The three-digit area code followed by the three-digit prefix and four-digit number is how people naturally recognize and read phone numbers. This would make the information significantly easier to read at a glance, especially in a busy restaurant environment where…
1 voteThank you for submitting your Idea to UserVoice.
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Scheduled discounts for online orders
We would like to have the ability to automatically adjust prices for specials (items sold at a reduced price during specific days or times).
This functionality is easily handled on the registers with use of the ***** app. However, this app does not affect item pricing on online menus.
For example, if an item is sold at 30% off on Thursdays, this could be accomplished in one of two ways:
(1) Apply a scheduled discount, similar to the one created by the ***** app.
(2) Allow daily availability to be assigned to individual items. In this case, we could create…
1 voteThank you for submitting your Idea to UserVoice.
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Pre-Auth to keep a tab running via QR code ordering
There is interest to create a completely contactless ordering & payment experience by being able to open a running tab with payment pre-authorization via QR Code. The customer seats themself, scans the QR code on the table to view the menu, adds the items they would like for their first round to their order, they insert their payment information to start their tab and send their first round to the bar/kitchen, the tab stays open so the customer can keep ordering without completing the transaction, once they are ready to leave they close their tab/tip from their personal device and…
5 votesThank you for submitting your Idea to UserVoice.
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Happy Hour Doubling/Overlapping
Need to fix the issue with Happy Hour doubling/over lapping when 1st happy hour time frame ends and a new one starts. Engineering team says that the employee would have to close the 1st order and recharge customer again with 2nd happy hour.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to disable Clover app ordering
It would be helpful if merchants could turn off Clover app ordering. We frequently have support calls from merchants because their customers can't place orders in the app. It's almost always because the phone needed an update or the Clover app needed an update. For certain demographics, this issue seems to happen frequently; in those cases, the ability to turn off app ordering while keeping website ordering on would solve this pain point for customers, merchants, and support agents.
1 voteThank you for submitting your Idea to UserVoice.
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include service charge taxes
New Florida State Law states, Service Charge must be taxable, tips are optional to include or exclude taxes, but additional service charges needs to be taxable, please set this up for Service Charges as new state law required for the subtotal of line items sold and service charges to be taxed.
9 votes -
Need to have "CLOVER" ONLINE DELIVERY with DAYPARTS ABILITY for Breakfast vs Lunch Menu's etc...
Clover ONLINE needs to work WITHOUT Doordash AND ONLINE Menu needs ability to AUTO stop allowing Customers to order Breakfast items after a particular time ...
Support Advised has to manually be done every day - Thats nuts ;-)
4 votesThank you for submitting your Idea to UserVoice.
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Link Clover Online Ordering to Google Business Profile
We are not able to link Online Ordering to Google Business Profile so that customers can just click 'Order Delivery' through Google Search and reach to the Online Ordering Page. I called the Support department and they said this feature is only available in US but not Canada.
1 voteThank you for submitting your Idea to UserVoice.
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Let us use a tablet as a order at the table option on Clover and be able to send those orders to the kitchen printer while letting it show i
Other processors out there have already leaned into the ability of being able to use bring your own tablet options for ordering at the table. Clover should allow this so that we can take orders on a tablet and send those orders to the kitchen printer and those orders should integrate with the cloud sharing capabilities. A bonus feature would be if we were able to use the Clover Go to take payments using the same tablets and possibly build a carrying unit where you can put the go on the back and slide the tablet inside.
1 voteThank you for submitting your Idea to UserVoice.
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Allow Group Ordering
Please offer group ordering. A customer can send a link to multiple people so that they can choose what they want to order.
1 voteThank you for submitting your Idea to UserVoice.
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Add order types as a modifer on the item level - ability to remove tax at item level
In some states like Ohio, food is not taxed if it is taken to-go. Merchants using Clover have an extremely difficult process if merchants dining in want to add a to-go order to their tab. They first have to create a whole separate tab under the to-go order type. This removes the taxes. Then they have to combine it with the existing order. When you are extremely busy, especially at a breakfast spot where people take cakes and pies to go all the time, you don't have time for this. If you had order types as a modifier like *****…
1 voteThank you for submitting your Idea to UserVoice.
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kiosk dine in name change
give us flexibility to change name for dine in and take out
2 votesThank you for submitting your Idea to UserVoice.
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Online Order - Paying Cash in Store
Not everyone wants to provide credit card information online or they simply want to pay cash or debit in store. Please give consideration to making this possible.
1 voteThank you for submitting your Idea to UserVoice.
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Preselect Modifiers
Within a modifier group allow for preselected item(s). Thus if you have a menu item that is standard with a certain type of cheese or dressing they are preselected and only need to be addressed when something other than the standard modifier is requested.
This would simplify the process of modifying standard orders and reduce the number of modifier groups necessary for No's and substitutions.
9 votesThank you for submitting your Idea to UserVoice.
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Print order ticket twice
second request. i need the order ticket to print twice. one goes to the barista, one goes to the cashier who handle to baked goods and finalizes the order when both tickets are finished. at this time, we go to receipt reprint, choose order ticket, then reprint. this is taking too long when there is a line of customers. please, just create an option to print multiple order tickets.
1 voteThank you for submitting your Idea to UserVoice.
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